Veterinary Practice Manager

Company Description

Wooster Animal Clinic is a well-established and highly respected small animal practice located in Northeastern Ohio. With over 50 years of experience, we have built a reputation for providing exceptional, compassionate care for pets and fostering lasting relationships with our clients. As a fast-paced, high-quality 2.5-doctor practice, we take pride in offering comprehensive services designed to meet the unique needs of each patient.

Our clinic provides a wide range of medical services, including wellness and geriatric care, full-body digital radiography, ultrasounds, echocardiograms, endoscopy, complex dentistry with digital radiography, reproductive services, and both general and advanced surgery, including orthopedics, bone plating, pinning, and more. We are dedicated to delivering the best care possible, as reflected in our glowing online reviews, where clients consistently praise our friendly and caring approach.

Wooster Animal Clinic operates Monday through Friday from 7am to 5pm and Saturday from 8am to 1pm. We are proud to continue our legacy of top-quality pet care and remain committed to providing the highest standard of care to the pets in our community.

To learn more about us, clickhere!

We’re looking for:

A courteous and efficient veterinary practice manager to coordinate and manage all office administration procedures. The veterinary practice manager’s responsibilities include ordering, inventory management, coordinating schedules, resolving conflicts among office staff members, training of staff members, and all other aspects which keeps the practice operating efficiently. You should also be able to answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs.

To be successful as a veterinary practice manager, you should be patient, detail-oriented, and adept imately, an outstanding veterinary practice manager should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills.

Job duties include, but are not limited to:

• Make informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
• Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
• Recruit/Hire/Onboard appropriate staff members that fit within the culture and the needs of the hospital. Terminate staff members that do not follow the guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.
• Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
• Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.
• Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
• Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners’ orders for patient activities, diet, tests, and treatments to maintain an accurate and permanent report of patient information.
• Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records.
• Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners’ orders concerning animal care and treatment.
• Ensuring that pet owners' complaints are promptly addressed and resolved.
• Strong client service skills.
• Preparing employee work schedules and…