Administrative Assistant; Coes Pond Village

Winn Companies is looking for an Administrative Assistant to join our team at Coes Pond Village
, a 250-unit tax credit housing community located in Worcester, MA
. In this role, you will assist with daily administrative procedures and special projects. You will also specialize in handling front-office customer service and communication with residents via phone, email, and in-person. You will also be performing essential administrative tasks like processing work orders, managing files, collecting payments, and maintaining office efficiency by monitoring inventory and ordering supplies. A key part of the communication involves using Knock to track and manage all property inquiries.

Please note that his position offers a pay range of $22 - $25 per hour, based on experience.

• Provide office support, including: maintaining files, ordering office supplies, handling incoming and outgoing mail, and facilitating overnight shipping.
• Assist department operations, including: create department check requests, file paid invoices, prepare organizational charts and presentations, book meetings, and set up conference rooms.
• Update property management team on existing or potential problems.
• Provide backup for receptionist and special projects as needed.

• High school diploma or GED equivalent.
• Less than 1 year of relevant work experience in property management or a similar customer service role.
• Excellent organizational and recordkeeping skills.
• Outstanding customer service skills including de-escalation and conflict resolution.
• Superb attention to detail.
• Ability to exercise good judgment and apply initiative.
• Ability to plan, organize, and prioritize work.

• Experience in property management industry.
• Ability to speak and read/write in Spanish.
• Proficiency with Microsoft Office applications.

• Generous time off policies (including 11 paid holidays (12 for MA employees);
  Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability;
  Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• To learn more, visit

A job you can be proud of : Winn Companies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.

A job that challenges you : Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.

A job you can learn from : We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that cares : We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

Winn Companies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you r passion for excellence can help us make a positive impact in the lives of real people every day.

If you are a California Resident, please see our Notice of Collection here.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.