Senior Administrative Assistant; HYBRID in Worcester, MA

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Corporate Controller leadership team is currently seeking a Senior Administrative Assistant in our Worcester, MA location. This is a full time, non-exempt role. This position is eligible for a hybrid work arrangement.

Under general supervision, provides administrative and project support to a department or business unit. Relies on experience and judgment to accomplish assigned tasks and goals. Responsibilities are varied and may be confidential or proprietary in nature. Utilizes appropriate business software (e.g. spreadsheets, word processing, presentations) to prepare correspondence, reports, presentations, agendas, minutes, etc. Maintains calendars and schedules, arranges business travel, coordinates meetings, and/or tracks department expenses.

Responds to and resolves most questions and problems of varying complexity. At times, may serve as a resource to others to help identify solutions to semi-complex problems and issues.

• Responsible for daily office functions including, but not limited to, ordering office supplies, office equipment maintenance and upkeep, filing, preparing outgoing mail and correspondence, sorting and distributing incoming mail and correspondence, answering phones, and taking messages.
• Performs advanced office functions including, but not limited to, generating standard reports or creating simple ad-hoc reports.
• Utilizes intermediate to advanced level software skills to create presentations, maintain data files, manage and format spreadsheets for basic analysis, and organize workflow through the office.
• Prepares a variety of business correspondence, reports, confidential documents and related materials with limited direction, and provides advanced word processing support, as well as assembling information such as reports, manuals, agendas, and correspondence.
• Maintains calendars and appointment schedules as directed, sets up meetings as needed, and coordinates all travel arrangements and/or reservations.
• Participates and contributes in department meetings as needed, and occasionally cross-departmental or cross-functional meetings.
• Serves as a team member for department-related projects and may occasionally lead small or minimally complex projects.
• Coordinates and completes non-routine procedures, processes and techniques to accomplish assignments.
• Collaborates with other office staff to accomplish day‑to‑day work or key initiatives.
• May provide support to other areas as needed.
• Other responsibilities may be required.

• Deliver superior administrative support while maintaining a customer service focus in support of the department or business unit.
• Enable leadership, management, and staff to focus on delivery of key business priorities by reducing their administrative tasks and contributing to solutions to basic issues.
• Collaborate with others in the department or business unit to streamline operational and administrative process to build efficiencies across the organization.
• Participate in special projects.
• Foster and contribute to a positive morale in the organization.

Understands how one's own role adds value to the department or business unit. Understands how effectively performing the job contributes to the success of the department or business unit, the overall organization, and our customers. Demonstrates awareness by providing clear explanations for actions taken relative the role as it relates to customer requirements, needs, and industry trends. Contributes ideas that relevantly support the department or business unit’s goals.

Makes decisions within scope that demonstrate understanding of the link to the organization’s strategy and financial goals, reflecting awareness of applicable external dynamics.

Expresses concepts (e.g. business, technical and other), ideas, feelings, opinions, and…