Administrative Specialist - Behavioral Health

Administrative Specialist - Behavioral Health

Pay: $20/hourly

Marlborough, MA

• Health Insurance:
  Offered through Blue Cross Blue Shield, with generous company contribution.
• Enhanced Retirement Plan: 25% - 33% Employer match based on tenure.
• Student Loan Assistance:
  Consolidation, counseling, & limited employer contribution!
• Discounted Tuition with College & University Partnerships!
• Tuition Assistance:
  Reimbursed or prepaid college coursework!
• Home Mortgage Initiative:
  Favorable down payment (3-5%), reduced closing costs co‑paid by Seven Hills!

• Generous Accrued Paid Vacation: 3 weeks in your first year!
• Vacation Cash-Out Option
• 3 Paid Personal Days
• 11 Paid Holidays
• Accrued Paid Sick Time

• Accrued Paid Sick Time
• Enhanced Retirement Plan: 25% - 33% Employer match (Minimum of 20 worked hours per week)
• Student Loan Assistance:
  Consolidation and free debt counseling!
• Personal PTO - (Minimum 20 hour regular part‑time schedule – does not apply to per diem)

• Make a Difference:
  Be an essential part of a team that provides high‑quality, trauma‑informed care to individuals in need.
• Work Environment:
  Join a compassionate, collaborative, and supportive team dedicated to improving mental health outcomes.
• Professional Development:
  We value your growth and provide opportunities for learning and advancement within the organization.
• Comprehensive Benefits:
  Enjoy competitive compensation and benefits in a stable, rewarding role.

• Client & Visitor Reception:
  Serve as the first point of contact for clients and visitors, greeting them warmly and assisting with check‑in and check‑out procedures. Ensure a positive and professional experience for everyone who walks through the door.
• Phone & Communication Management:
  Answer phones, respond to inquiries, and direct calls or messages to the appropriate staff in a timely, professional manner.
• Appointment Scheduling:
  Manage clinician calendars, schedule appointments, and coordinate effectively using our Electronic Health Record (EHR) system.
• Insurance & Payments:
  Verify insurance coverage, collect copayments, and assist clients with necessary intake or consent forms, ensuring seamless billing and documentation processes.
• Confidentiality & Compliance:
  Maintain strict adherence to HIPAA regulations and ensure confidentiality in all interactions.
• Administrative Support:
  Assist with various administrative tasks such as copying, faxing, scanning, filing, and providing support for clinicians and administrative staff as needed.
• Front Office Management:
  Maintain a clean, organized, and trauma‑informed reception area to ensure a safe and welcoming environment for clients and staff.
• Data Entry & Reporting:
  Assist with data entry, report generation, and documentation to support program compliance and funding requirements.
• Support During Audits & Inspections:
  Provide administrative assistance during audits, inspections, or licensing reviews to ensure smooth operations.
• Other Duties as Assigned:
  Perform other administrative tasks as required to support overall clinic operations and provide a high level of service.

• Education:
  
  High School Diploma, GED, or HiSET required.
• Experience:
  
  1–3 years of related experience, preferably in a healthcare or mental health setting.
• Technical
  
  Skills:
  
  Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and ability to navigate the internet and EHR systems.
• Customer Service
  
  Skills:
  
  Excellent interpersonal skills, with a friendly, approachable demeanor for interacting with clients, visitors, and staff.
• Organizational
  
  Skills:
  
  Strong attention to detail and ability to manage multiple tasks efficiently while maintaining a calm and organized workspace.
• Confidentiality & Ethics:
  Ability to handle sensitive information with discretion, and uphold confidentiality in all interactions according to HIPAA regulations.
• Physical Requirements:
  
  Ability to carry out primary job functions while sitting and standing for extended periods. Must be able to perform tasks in a noisy environment, and lift items (up to 50 lbs) when needed.
• Driving:
  Valid driver’s license and reliable personal transportation, as the role may require occasional travel.

Entry level

Part‑time

Administrative

Individual and Family Services