Senior Executive Assistant, Chief of Staff Office and CEO Office

Exemption Status

Non‑Exempt

$28.39 - $51.11

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Monday through Friday

8am to 4:30pm

1 - Day Shift, 8 Hours (United States of America)

40

99940 - 5800 Administration

This position may have a signing bonus available. A member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading‑edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

Provides diverse and advanced secretarial and administrative primary support for Executives in the Medical Center or Medical Group. This position supports system‑wide activities in support of Executive(s). The position requires broad and comprehensive experience, skills, and knowledge of UMMHC policies and practices. This position handles complex assignments and information/documents of the highest confidential nature and strategic importance.

• Establishes and maintains executive's calendar making decisions to schedule meetings, appointments and travel time. Prepare agendas and appropriate documents to ensure efficient management of meeting schedules. Make travel arrangements as needed for executives and handles arrangements for visits by vendors, board members and other visitors/guests.
• Acts as an advisor to internal and external contacts and makes appropriate decisions. Monitors progress on important matters and follow up to ensure disposition. Answers questions and provides assistance relating to office operations, administrative processes, and established policies and procedures.
• Interacts with vendors and other executives providing and obtaining information to ensure timely completion of assignments and projects.
• Coordinates specials projects as warranted for support of the executive office (e.g. board meeting, committee meetings, special presentations, departmental policies, events, or reports, database maintenance etc.).
• Utilizes technology and LEAN process improvement tools to standardize work and eliminate waste and improve efficiency. Performs troubleshooting, provides feedback, and assists in implementing new or revised systems and procedures.
• Orients new employees may train employees in new procedures and provide ongoing instruction. May schedule, distribute, and monitor the flow of work for assigned group of employees. May provide recommendations to managers for the most efficient utilization of assigned personnel, and provide information regarding employee job performance, employee issues, and unusual occurrences to supervisor. May assist in preparation of and maintenance of departmental operating budget.
• May perform miscellaneous clerical duties, including collating, sorting, faxing, filing, screening emails, and distributing/retrieving documents and mail. Records and relays phone messages.
• Investigates assigned problems and determines method of research, data requirements and analysis techniques. Reports problem resolution and/or makes recommendations.
• Provide phone coverage and back‑up assistance for other executive assistants or admins as required.
• May ensure basic set up and maintenance of office personal computers and associated equipment.
• Greets visitors. Coordinates and processes office administrative paperwork. Utilizes word processing and graphics software to format and generate various materials for meaningful presentation of data including but not limited to correspondence, memos, reports, charts, tables, manuals, minutes of meetings, slides and presentations requiring a high standard of quality.