Principal Clerk

The City of Worcester is seeking two (2) candidates for the position of Principal Clerk for the Records Bureau within the Worcester Police Department. Under the direction of the Shift Supervisor, the position will perform clerical work to support the Division. This position will provide customer service to the public, perform data entry, and will work collaboratively and independently. The Principal Clerk will work in a manner consistent with the mission and values of the Worcester Police Department and in furtherance of the goals and objectives set by the department.

• Perform clerical tasks requiring independent judgement and actions including making decisions in accordance with departmental policies and practices
• Perform clerical operation and complex critical work
• Assist Police Personnel with incident reports, crash reports and dissemination, and compiling data
• Respond to inquiries, including the explanation of departmental policies and services to the general public, and referring complaints to the proper authority
• Operate standard office equipment
• Maintain control of equipment, supplies, forms, etc.

• Knowledge of office terminology and procedures
• Proficiency with computers, including Microsoft Office Suite
• Working knowledge of departmental rules, regulations, procedures, & functions
• Excellent organizational, interpersonal, written, and oral communications skills
• Ability to establish and maintain effective working relationships with the public and diverse populations
• Ability to respond, in an independent manner, to public requests for reports, documents, and public information in a professional and compassionate manner
• Ability to interpret departmental policies and procedures
• Regular onsite attendance is required
• Ability to work with and maintain confidential information
• Ability to work both independently and collaboratively in a group setting

• High school diploma or equivalent
• Two (2) years of experience in customer service and clerical experience in an office setting
• Excellent written and verbal communication skills
• Computer proficiency, including Microsoft office

• Associate degree in business administration, public administration, or related field
• One (1) year of experience working with GovQA or similar program
• One (1) year of experience working with submitting NIBRS data
• One (1) year of experience working with public records keeping
• One (1) year of experience working with and handling Criminal Offender Record Information (CORI) data

$23.67 - $28.65 hourly, full-time, with an excellent benefits package.

OPEN UNTIL FILLED, applications received prior to or on FRIDAY, OCTOBER 30, 2026will receive preference.Preference is given to Worcester residents.
The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.