Senior Project Manager II, Client Onboarding & Implementation

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ePMO Senior Manager Boston, MA, US

Salary Range: $92,000.00 To $ Annually

Senior Project Manager II, Client Onboarding & Implementation-Full Time (Remote)

CDP, a Boston-based public benefit corporation, uses the collaborative fundraising model to improve the operational efficiency and revenue generation capacity of the public media system. CDP currently provides more than 230 NPR and PBS public media organizations (PMOs) with outsourced marketing, data analytics, fundraising, and technology services. These services help PMOs raise more net income, grow their donor files faster, lower their fundraising costs, and free up development talent allowing stations to better focus on local engagement.

Since its inception, CDP has delivered more than $1 billion in membership revenue for local PMOs participating in its services and has become the most widely adopted Public Media service in the history of public broadcasting.

Just as CDP is committed to supporting public media organizations around the country, we are equally committed to supporting each of our team in their own professional development.

The Enterprise Project Management Office is seeking a Sr. Project Manager to join our Client Onboarding Team. Onboarding plays a critical role in helping public media organizations achieve their mission. As the bridge between a station's decision to partner with CDP and their long-term success, the onboarding team helps clients adopt the tools, processes, and capabilities they need to strengthen fundraising, deepen audience engagement, and support the communities they serve.

Every successful implementation enables our clients to focus more time and resources on delivering trusted journalism, educational content, and public service. In this role, you’ll guide client stations through one of the biggest organizational changes they’ll make: onboarding to CDP’s Member Services Bureau (MSB).

This role is ideal for someone who enjoys solving complex problems, building strong client partnerships, and navigating ambiguity. Every implementation is unique, requiring a balance of strategic thinking, adaptability, and hands‑on execution. Beyond leading successful implementations, you’ll identify patterns across engagements, using those insights to help shape onboarding strategy, drive improvements, and translate lessons learned into better frameworks, decisions, and outcomes for every client that follows.

If you're energized by challenges, comfortable working through unknowns, passionate about continuous improvement, and motivated by helping clients achieve meaningful outcomes, you'll find this work deeply rewarding.

• Lead end-to-end project management for multiple complex client implementations, from onboarding through go-live and post-launch support, serving as the primary point of contact throughout each engagement.
• Coordinate work across internal teams and external partners to deliver a smooth transition for the station, driving delivery outcomes across scope, timeline, quality, and client experience.
• Own the integrated project plan across all implementation work streams (data conversion, marketing, operations, support, etc.), managing the critical path, handoffs, and interdependencies between work streams, and adjusting the plan when changes in one area affect the rest.
• Facilitate client-facing status meetings, internal check‑ins, and milestone reviews to ensure alignment and progress.
• Provide regular executive updates to keep leadership informed on progress, key milestones, blockers, and overall status.
• Anticipate and resolve…