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Service BDC Representative
Job in
Worcester, Worcester County, Massachusetts, 01609, USA
Listed on 2026-01-01
Listing for:
The Harr Motor Group
Full Time
position Listed on 2026-01-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Service BDC Representative – The Harr Motor Group
Join us as a Service Department Business Development Center (BDC) staff member. You will be the initial contact for customers who want to schedule an appointment or ask questions about our dealership's Service Department.
Base pay range$17.00/hr - $25.00/hr
Key Responsibilities- Promptly and courteously answer all phone calls using the prescribed word tracks
- Identify all customer needs for the visit before offering an appointment time
- Record customer information accurately in CRM
- Strong verbal and written communication skills
- Problem‑solving and decision‑making abilities
- Competitive pay: $17-$19 per hour, plus performance bonus
- Performance bonuses: weekly and monthly opportunities to boost earnings
- Comprehensive benefits: health, dental, vision insurance
- 401(k) retirement plan with company match
- Paid time off: vacation, holidays, sick leave
- Career growth opportunities within the company
- Employee discounts on parts and service repairs
- Childcare assistance: up to $100 per week reimbursement
- Education support: college scholarships for employees’ children
At Harr Motor Group, we believe in diversity, inclusion, and equal opportunities for all. We are committed to fostering a respectful and welcoming workplace where every team member can thrive.
Ready to take the next step in your career? Apply today!
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