Wholesale Customer Service Representative

Wholesale Customer Service Representative I

Be among the first 25 applicants.

1 week ago.

This role is full-time and in person at our Worcester, MA location. Saturday availability 7am-1pm.

Sullivan Tire, an employee‑owned company, is currently seeking a Wholesale Customer Service Representative to support sales efforts by providing customer service and order fulfillment to our internal and wholesale customers. In this role, you will work closely with management to increase profitability through improved efficiency and productivity while adhering to internal controls, policies, and procedures.

• Provide customer service and support to internal and wholesale customers via telephone.
• Supply customers with current product information, quotations, and inventory to fulfill orders.
• Accurately and efficiently process orders for internal and wholesale customers for tire, parts, and service purchases.
• Perform data entry and administrative tasks accurately and in a timely manner.
• Coordinate deliveries with shipping departments.
• Assume additional responsibilities as requested.

• High school diploma with two years of customer service experience.
• Tire and automotive service industry experience preferred.
• Valid driver’s license and clean driving record.

• Excellent phone skills with the ability to provide the highest quality of customer service.
• Customer service attitude.
• Working knowledge of Microsoft Office (Excel/Word) and inventory management database.
• Strong verbal communication skills.
• Conflict resolution skills.
• Multi‑tasks.
• Detail‑oriented.
• Proven ability to work independently as well as part of a team.

• Health insurance – Medical, Vision, and Dental.
• Life and disability insurance.
• Paid holidays, personal time, and vacation time.
• Discounted services.
• Employee owned – ESOP – Employee Stock Ownership Plan.
• Flexible spending.
• 401(k) with company match.

Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family.