Wholesale Customer Service Representative

Description

* This role is full-time, in person at our Worcester, MA location*

Sullivan Tire, an employee‑owned company, is currently seeking a Wholesale Customer Service Rep to join our team at our Worcester, MA location. In this role, you will support sales effort by providing customer service and order fulfillment to our internal and wholesale customers. You will work closely with management to increase profitability through improved efficiency and productivity. Adheres to internal controls, policies and procedures.

* This role does require Saturday availability (7am-1pm)*

• Provide customer service and support to our internal and wholesale customers via telephone
• Provide customers with current product information, quotations and inventory to fulfill orders
• Process accurately and efficiently orders for internal and wholesale customers for the purchase of tires, parts and service
• Performs data entry and administrative tasks accurately and in a timely manner
• Co‑ordinates deliveries with shipping departments
• Assumes additional responsibilities as requested

• Minimum of a high school diploma with two years of customer service experience
• Tire and automotive service industry experience preferred
• Valid Driver's License and clean driving record

• Excellent phone skills with the ability to offer highest quality of customer service
• Customer Service attitude
• Working knowledge of Microsoft Office (Excel/Word) and Inventory Management Database
• Strong verbal communication skills
• Conflict resolution skills
• Multi‑tasks
• Detail‑oriented
• Proven ability to work independently as well as part of a team

• Health Insurance - including Medical, Vision, and Dental
• Life and Disability Insurance
• Paid Holidays, Personal Time, and Vacation Time
• Discounted Services
• Employee Owned! ESOP - Employee Stock Ownership Plan
• Flexible Spending
• 401(k) with Company Match

Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family.