Athletes​/Military - Customer Engagement

Report to Prime Time Solutions, a marketing firm conducting specialized field operations. We are activating a Customer Engagement position within our Verizon FiOS unit in Worcester. The Customer Engagement Associates mission profile includes hands-on support for infrastructure projects, requiring self discipline, attention to detail, and unit cohesion. We provide the strategy and training; we need your discipline and energy on the ground.

As a Customer Engagement Associate, you are the tactical backbone of our Worcester deployment mission. Your primary objective: execute rapid setup and breakdown of community outreach installations with military precision. The Customer Engagement Associate coordinates resident communications regarding Verizon's fiber-optic network upgrades, maintains strict operational timelines, and ensures all field equipment remains mission-ready.

Key Responsibilities of the Customer Engagement Associate

• Set up and break down Verizon FiOS stations, ensuring branded materials, demo equipment, and promotional assets are organized and ready for daily engagement.
• Promote FiOS fiber‑optic internet and TV to Worcester residents, generating interest in high‑speed connectivity and collecting accurate contact details for follow‑up.
• Navigate neighborhoods to identify high‑potential areas for residential upgrades, coordinating outreach activities that highlight FiOS reliability and speed.
• Represent Verizon at community events and local festivals with energy and professionalism, building excitement around FiOS internet and TV solutions.
• Support sales teams by gathering documentation accurately, updating customer details in Verizon’s sales platforms, and maintaining compliance standards.
• Collaborate with fellow Customer Engagement Associates to achieve daily engagement targets, contributing a proactive, “can‑do” attitude that strengthens overall campaign success.