Customer Service​/Order Processing

• Employee discounts
• Health insurance
• Paid time off
• 401(k) matching
• Dental insurance

Since 1956 Doug Russell Marine has been a staple in the marine and boating industry. We're located on Route 20 in Worcester and looking to add a motivated and dependable full-time member to our customer service team.

As a customer service representative, you would be responsible for a variety of daily office tasks including:

• Online order entry
• Phone order entry
• Fielding customer service related inquiries (both online and via telephone)
• Qualifying phone calls and routing them accordingly
• Assisting other dept. personnel as needed, such as sending emails, returning calls, and delivering messages to other department personnel

The ideal candidate must be a team player who possesses a strong work ethic, excellent communication skills, great attention to detail, the ability to multitask, and have a good background in customer service.

Marine & boating experience is desired but not required.

This is a full time position with the possibility for advancement into other roles for the right candidate looking for advancement.

• Monday - Friday 8am to 5pm
• Saturday
  * 8am-12pm (
  * only from May 1 through July 1 )