Customer Service Representative - Masis Staffing

Customer Service Representative

Masis Professional Group is looking for a friendly, outgoing, and patient Customer Service Representative to join our team in Worcester. We're looking for someone who brings a positive attitude to every interaction, enjoys talking with people, and knows how to stay calm and helpful—even when a customer is frustrated or a situation gets a little challenging.

If you're someone who is pleasant, approachable, patient, and not easily flustered, this could be a great opportunity for you. You'll assist customers with questions, help resolve concerns, and make sure every person you speak with feels heard, respected, and taken care of.

We can teach you the process—we're looking for the personality that makes customers want to come back.

Bilingual preferred.

• Answer incoming customer calls and emails and respond to questions in a timely and professional manner
• Assist customers with service requests, account questions, scheduling, and general inquiries
• Resolve customer concerns and escalate issues when necessary
• Enter and maintain accurate customer information and service details
• Communicate with internal teams to ensure customer requests are handled appropriately
• Follow up with customers as needed to ensure issues are resolved
• Perform general administrative and data-entry responsibilities
• Use Microsoft Outlook for email and calendar management
• Maintain a professional and positive customer experience

• Previous customer service experience preferred
• Strong verbal and written communication skills
• Professional, friendly, and solution-oriented approach
• Strong attention to detail and organizational skills
• Comfortable working in a fast-paced environment
• Proficiency with Microsoft Outlook
• Experience with Curb Waste software is a plus, but not required. Company will train
• Ability to work onsite Monday–Friday, 9:00 AM–6:00 PM

Masis Staffing is committed to providing a workplace free of discrimination, harassment, and retaliation. We are an equal opportunity employer. Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation or transgender status), national origin, age (40 or older), veteran status, disability and genetic information (including family medical history).