Client Support Specialist

Clear Gov is building the modern financial operating layer for the public sector. We help US local governments and school districts plan, budget, report, and communicate their finances with clarity and confidence. From long-term planning to financial reporting, compliance, and transparency, our platform connects the work finance teams are already doing and makes it easier to deliver for their communities.

Today, more than 2,000 public sector organizations use Clear Gov, and we continue to expand our platform and reach as we grow.

• Be Clear & Credible
  • We are authentic in our interactions, communicating with clarity, speaking with honesty, and following through with consistency. We turn transparency into our greatest competitive advantage.
• Be Human
  • We are human partners to our colleagues and customers and lead with consideration and kindness - making space for others to do the same. We turn empathy into a shared strength.
• Be Better Together
  • We are committed to building an inclusive community where everyone thrives. We share successes, support each other through challenges, and show up for our teammates the way we show up for our customers. We turn togetherness into our greatest advantage and collaboration into our greatest multiplier.
• Be Honourable/Honorable
  • We are responsible to our colleagues and customers. We bring our full selves to every conversation, every project, every decision, and every relationship. We act with intention, deliver on our commitments, and lead with integrity - even when no one is watching. We turn honour into the foundation that powers everything we do.
• Be Connected
  • We are culture builders where people are seen, welcomed, and celebrated. We show up in every interaction - the laughs, the wins, the hard days. We turn connection into opportunities for people to feel they belong.

• You take ownership and follow through
• You communicate clearly and effectively
• You're comfortable solving problems and figuring things out
• You learn quickly and adapt as things change
• You care about the team, not just your own work
• You bring a sense of humor and perspective to what you do

We're looking for a Client Support Specialist (CSS) with a passion for learning, a kind heart, a positive attitude, and a great sense of humor. The CSS answers questions and resolves or escalates client issues with accuracy, empathy, and efficiency, becoming an expert on Clear Gov's products and how clients use them. When not responding to inbound requests, the CSS helps create and maintain Support Center content (articles, tutorials, checklists).

Primary expectations are availability between 8:00 AM-5:00 PM ET.

• Master Clear Gov's Software:
  Learn, in detail, how client financial data flows through our products; stay current as new features and products launch.
• Provide First-Line Support:
  Investigate, diagnose, and resolve technical/non-technical client issues across phone, email, chat, and remote (Zoom) sessions.
• Be a Proactive Problem Solver:
  Resolve customer issues quickly, efficiently, and correctly, anticipating challenges before they upscale.
• Manage Complaints & Feedback:
  Address concerns professionally, follow up to confirm resolution, and share client feedback to improve the product.
• Collaborate Cross-Functionally:
  Partner with Product, Data, TCSS, and Client Success Managers to ensure client satisfaction and continuous improvement.
• Coordinate Escalations:
  Work directly with the LTWO team to prioritize and resolve bug fixes.
• Communicate with Precision:
  Tailor clear, concise communication to internal and external stakeholders; manage your workload to meet deadlines.
• Drive Client Success:
  Advocate for client needs, build…