Program Guide; part-time
Job in
Worcester, Worcester County, Massachusetts, 01609, USA
Listing for:
Spectrum Health Systems, Inc.
Part Time
position
Listed on 2026-11-05
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Location: Worcester, MA - Lincoln Street Outpatient Treatment Program
Schedule: Part-time. 8.5 hours a week. Monday and Tuesday, 1:45pm - 6:00pm with the option of picking up open shifts as they become available
Pay Rate: $20.15/hour
The Program Safety Guide is responsible for:
- Promoting and maintaining a safe pro-social environment for clients who come to the program daily to receive their medication.
- Greeting clients, customer service, monitoring for client and staff safety, and communicating with clients in a trauma sensitive manner that guides clients in and out of the program orderly.
- Effectively managing crowd control and monitoring for safety and alertness both in the common areas of the program, including the parking lot.
- Using de-escalation and trauma informed strategies to manage conflict among clients and visitors in the program and utilize staff support as needed.
Qualifications:
- High School Diploma or GED required
- Prior experience working in customer service, security, and/or with individuals with substance use disorders.
- Computer experience and familiarity with Windows 2000, Microsoft Outlook and Microsoft Word required
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