AVP – Compliance and CRA Officer

Location: Worcester, MA
Position Type:
Full-Time
Salary Range: $90,000.00 – $

Company Overview:

Established in 1895, Bay State Bank is an approximately $500MM, Massachusetts-based mutual bank. As a bank owned by a mutual holding company, the bank is effectively governed by its depositors, and its mutual ownership structure allows it to focus on long‑term and community impact rather than short‑term profits. BSB has seven branch locations in central Massachusetts. BSB is the only remaining bank originally headquartered in Worcester, Massachusetts, the second largest city in New England.

BSB is a value‑driven organization committed to international actions and investments that position the bank as the community’s preferred choice for banking.

Position Description:

Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards. The AVP Compliance and CRA Officer will play a major role in the Compliance Management System (“CMS”) and will assist with the compliance and risk management monitoring, reporting, and remediation where appropriate. Ensures the proper compliance training needs are identified and provided to the various business units.

Additionally support the bank’s BSA/AML/CIP/OFAC program as needed.

Key Responsibilities:

• Assist with the Community Reinvestment Act requirements.
• Assist with the Vendor Risk Management Program.
• Track regulatory changes, assess how the changes might affect the bank, and provide recommendations to the Chief Risk Officer about necessary policy and procedural changes.
• Manage compliance monitoring programs based on internal/external risk assessments, audit findings, and exam findings.
• Work with management to create and implement new monitoring programs throughout the organization as part of the CMS.
• Identify regulatory compliance weaknesses throughout the organization and work with management to identify root causes, remediation steps, and track the issues.
• Compose memos summarizing expectations noted, root causes, and present to management.
• Contribute to the compliance training program. This may include identifying training courses, webinars, etc.; it may also include creating compliance and risk‑related training and providing the training through various methods.
• Alongside the Chief Risk Officer, complete enterprise‑wide compliance‑related risk assessments, including new/modified products and services.
• Enhance the Enterprise Risk Management framework by authoring and managing policies, procedures, risk assessments, etc.
• Act as an internal point of contact for compliance‑related questions and problems.
• Attend and participate in the Enterprise Risk Management Committee meetings. This includes attending the committee meetings, presenting monitoring exceptions, training updates, and completing tasks for the committee as appropriate.
• Assist with the outsourced internal audit function, including the coordination of internal audits with the audit firm and the internal business unit. Additionally, may be responsible for coordinating the request lists with the business units.
• Assist with the BSA/AML/CIP/OFAC program when needed. This may include completing Verafin‑generated alerts, completing and submitting Currency Transaction Reports and Suspicious Activity Reports.

Qualification, Education, and Experience:

• In‑depth knowledge of state and federal consumer regulations that affect the bank, including but not limited to TILA, HMDA, RESPA, UDAAP, TISA, etc.
• High degree of interpersonal skills necessary to effectively sell the bank’s products and services.
• Able to use considerable discretion, resourcefulness, and persuasiveness to achieve the desired objectives and results.
• Strong knowledge of other bank services, policies, and procedures.
• Demonstrates current knowledge regarding compliance with various financial institution regulations and other job essentials.
• High school diploma or equivalent required.
• Minimum of 3–5 years of experience working in banking compliance.
• Bachelor’s degree preferred, but not required.
• Strong interpersonal skills, problem‑solving ability, and accuracy.
• Strong written and verbal communication skills.
• Strong computer skills, knowledge of Microsoft Word and Excel.
• Demonstrated ability to meet/exceed goals.
• Ability to work in a fast‑paced, diversified environment.