AVP, Commercial Portfolio Manager III - Worcester, MA

Department: Mid Mkt/CRE/Business Banking

Reports to: SVP, Commercial Team Leader - Mid Mkt/CRE/Business Banking

Status: Exempt/Officer

Grade: 11

Salary Range: $66,699 - $141,736

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Worcester, MA - 386 Main St

Provides support to Relationship Managers (RM) in underwriting as well as monitoring and servicing an existing portfolio of complex loans and borrowing relationships. Continuously evaluates operational and financial performance to maintain portfolio quality and risk rating accuracy. Interacts with customers as well as bank employees to address credit and deposit service related matters in a satisfactory manner. Assists Relationship Managers in all aspects of servicing customers both internally and externally.

• Assists multiple Relationship Manager(s) (RM) with the management of a defined portfolio of existing Middle Market (C&I) customers, and/or Commercial Real Estate (CRE) customers, and/or Business Banking customers with more complex financing needs.
• Customer borrowing needs of $500M or more and typically $2.5MM-$25MM+
• Customers may require specialized knowledge/industry expertise (C&I/CRE/ABL/Healthcare), including a general understanding of borrowing base/formula-followed line of credits
• May be asked to manage

• Completion of underwriting for New Money Requests, Modifications and Annual Reviews for relationships in addition to, periodic file memos/covenant tests, waivers per policy under the direction of the RM as a deal team
• Takes minutes for deals underwritten that require approval at Management Loan Committee (MLC)
• Assists RM in the proactive management of the portfolio to ensure early detection of material changes in customer performance and risk rating changes.
• Ability to prepare Opportunity Memo's under the direction of the RM for new business requests that would be presented to senior lender and senior credit officer.
• Works with the team to manage all reporting requirements including ongoing tracking via Baker Hill to ensure timely receipt of all financial, collateral, borrowing base, insurance, letter of credit and documentation exception/post-closing information including scanning information into Image Centre
• Requests Appraisals/Environmental Reports under the direction of the RM
• Enters Line of Credit advance/pay down requests in Share Point
• Ensures completion of CIP Form(s) including any other required Know Your Customer compliance due diligence
• Ensures satisfactory documentation or maintenance of all insurance requirements within loan documents
• Assists RM with the approval of all overdrafts as appropriate
• Ensures Credit File completeness in Image Centre including saving customer financials
• Performs monthly reviews of borrowing bases and supporting financial documentation including a loan conformity chart to ensure detection of any material changes in customer performance. Compiles and reviews documentation with RMs and updates SharePoint to ensure borrowing availabilities updated on core system. And saves all applicable information in Image Centre
• Involved in monitoring formula followed lines of credit and respective responsibilities for these types of loans.
• Provides tracking and acts as liaison for the commercial team on Loan Review exceptions for financials and DLS related items
• Interfaces with other Banks for participation loans as lead or participant to provide or gather required financial reporting or other relevant information relative to the loan/relationship

• Credit Trained or equivalent level of experience to perform underwriting responsibilities
• Ability to assess financial performance and risk including identifying ways to mitigate risk to the bank
• Solid working relationship with commercial lending group to ensure ongoing credit quality of portfolio and interfacing with Senior Credit Officer and Senior Lender for Annual Reviews, Modifications and New Money Requests under the direction of the RM
• Strong working knowledge of Loan policy and proven ability to adhere to sound risk management/pricing practices as well as to all internal and external credit/regulatory requirements

• Provides excellent customer service
• Assists RM with customer problem resolution and interfaces with the appropriate internal banking departments
• Assists RM in call preparation
• Accompanies RM on calls as appropriate

• Assists RM in loan structuring and term sheet preparation
• Assists RM in completing Profitability Model
• Assists RM in the review of loan documentation
• Assists RM with Loan Closings and post-closing follow up

• Interacts with internal partners under the direction of the RM
• Provides mentorship to Commercial Portfolio Manager I and IIs and…