Deposit Servicing Associate II; Hybrid

Job Type

Full-time

To deliver great rates that save our members money, provide easy access that saves them time, and offer remarkable service that preserves their peace of mind.

To be the lifelong trusted partner of more and more members as they pursue their dreams.

To ensure accurate and timely processing of member transactions, maintain compliance, and deliver exceptional service that builds trust and supports financial well-being.

We’re seeking a Deposit Servicing Associate who is:

• Detail-oriented and organized – You thrive in a fast-paced environment and ensure accuracy in every task.
• A proactive problem solver – You take initiative to resolve issues and improve processes.
• A collaborative team member – You work well with others and contribute to team success.
• Customer-focused – You deliver exceptional service and build lasting relationships.

• Process and reconcile member transactions including ACH, wire transfers, and check items.
• Maintain and audit IRA and Term Share Account records, including distributions and death claims.
• Support Visa and debit card servicing including loan setups, fraud reporting, and inventory monitoring.
• Research and resolve transaction discrepancies and member inquiries.
• Participate in team huddles, training, and continuous improvement initiatives.

• High school diploma required; college degree preferred.
• Minimum one year of experience in deposit servicing or a related financial services role.
• Strong attention to detail and organizational skills.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office Suite and internal systems.
• Demonstrated competencies in teamwork, member/customer focus, interpersonal skills, accountability, flexibility, self-starting, and appreciating others.

• Competitive compensation with performance-based incentives.
• Virtual-first work environment.
• Comprehensive benefits package including:
• Medical, dental, and vision insurance
• Life and disability insurance
• 401(k) with match and a pension plan
• Paid vacation, sick, and personal time
• Student loan paydown program
• Ongoing training and a supportive, growth-focused culture.
• A collaborative team environment where your contributions are recognized and valued.

Job Status:
Non-Exempt

Pay Range: $22.00 - $26.00 per hour, commensurate with experience.

Direct Federal Credit Union is an Equal Opportunity Employer (M/F/D/V).

$22–$26 per hour