Retail Banking Intern

Job Description

Rockland Trust is seeking multiple Retail Banking Interns for Summer 2027.

Rockland Trust is seeking multiple Retail Banking Interns for Summer 2027. This posting represents multiple opportunities which will be available across our Retail branch network. Candidates will have the opportunity to discuss location preferences during the interview process. Openings are available across:

• Greater Boston
• South Shore
• North Shore
• Central Massachusetts
• Cape Cod, Martha’s Vineyard, Nantucket
• Southern New Hampshire

Have you ever wondered what happens inside a bank beyond deposits and withdrawals? As a Retail Banking Intern
, you'll gain hands‑on experience working directly with customers and learning how a community bank helps individuals, families, and businesses achieve their financial goals. Throughout the summer, you'll work alongside experienced Tellers, Bankers, and Branch Managers in one of our branch locations. Interns participate in Rockland Trust's Teller Training Program and spend much of their time supporting day‑to‑day branch operations, serving customers, processing transactions, and learning the fundamentals of retail banking.

Working directly with customers, you'll learn how to support their banking needs, identify solutions, and build relationships that help create a positive banking experience. In addition to your branch responsibilities, you'll participate in project work, networking events, and professional development opportunities designed to broaden your understanding of the banking industry and introduce you to potential career paths within financial services.

What You'll Learn

• Delivering exceptional customer service in a branch environment
• Processing financial transactions accurately and responsibly
• Building professional relationships with customers and colleagues
• Understanding how a bank supports individuals, families, and local businesses
• Learning how banking products and services help customers achieve their financial goals
• Utilizing banking technology and digital tools to support customer experiences
• Problem‑solving and identifying solutions to customer needs
• Developing communication, teamwork, professionalism, and sound judgment
  
  Exploring career opportunities within banking and financial services

What You'll Do

• Participate in an 8 to 12-week internship program designed to provide hands‑on retail banking experience
• Complete Rockland Trust's Teller Training Program and other learning opportunities
• Gain exposure to branch operations while building your professional network
• Welcome customers into the branch and help direct them to the appropriate team member
• Provide friendly, professional support both in person and over the phone
• Learn to accurately process deposits, withdrawals, loan payments, check cashing, and other financial transactions
• Work alongside experienced banking professionals to understand how banking products and services support customer needs and financial goals
• Serve customers by providing information and connecting them with appropriate banking resources and solutions
• Learn and follow security, privacy, and compliance practices while safeguarding customer information and bank assets
• Collaborate with colleagues and managers to deliver outstanding customer experience
• Participate in networking events, project work, and career development activities throughout the internship
• Perform other duties and learning assignments as needed

What You'll Gain

Professional Experience
Build practical skills that employers value, including customer service, cash handling, communication, relationship building, problem‑solving, teamwork, attention to detail, and professionalism.

Mentorship & Networking
Connect with experienced professionals across Rockland Trust and learn about different…