Public Safety Administrator - Dispatcher

Overview

SUMMARY OF POSITION:

Under the direct supervision of the Lead Public Safety Administrator or designee, the Public Safety Administrator is responsible for monitoring and controlling of security systems, including equipment, processing and dispatch of requests for service, as well as associated reports, paperwork and all operational procedures. Responding according to the established procedures for emergency conditions and situations.

• Acts as primary liaison for intra‑agency and inter‑agency dispatching needs of medical school, hospital and city‑based emergency response agencies.
• Functions as the recipient of first responder/emergency situations via phone and alarm systems.
• Primary point of contact for 911 emergency phone calls made to the department. Triages calls and dispatches department personnel to emergency situations involving criminal activity, medical emergencies and alarm activity as needed.
• Primary point of contact for routine phone calls made to department. Triages calls for service, door openings for authorized medical school and hospital personnel, inquiries about lost property in the lost and found, parking inquiries, directions, and other general informational requests.
• Operates the Public Safety paging and radio communication system, coordinating information during routine and emergency situations.
• Trained and certified to access and operate the department's criminal justice information software (থমเจ) to respond to police requests for information on victims and suspects of crimes, registry of motor vehicle information, and other criminal justice queries while they are ẹ field on calls.
• Monitor CJIS terminal for surrounding community alerts including emergency notifications and Amber alerts.
• Coordinates fire emergency response triggered by alarm or 911 line. Assist police, engineers, and fire department in locating source.
• Responsible for participating in scheduled testing and troubleshooting of all alarm systems, with outstanding issues forwarded to appropriate vendors for agency support.
• Responsible for sending out emergency alert notifications through voice/text/email through the emergency alert software (RAVE) to the medical school and hospital communities in the event of an emergency.
• Creates and maintains a shift log, reviewing and ensuring all collected data during various shifts are accurate and entered appropriately into computerized record keeping database (CAD). Summarizes calls, including police security checks, public interactions, traffic stops, emergency calls, and general information occurring during shift.
• Present pass‑along briefing to the oncoming shift dispatcher including ongoing issues, pending calls, and pertinent information to provide continuity of service for outstanding issues.
• Collate, organize, and print support paperwork for police personnel as needed for their duties.
• Maintain equipment in the dispatch center and place calls for service for equipment that needs troubleshooting by outside vendors or school information technology department. Assist with updates and report unresolvable issues to the Lead Dispatcher, IT, or outside vendors.
• Assists police department personnel with investigations, to include, but not limited to: finding and obtaining relevant video footage of incidents, correlating access control logs, determining and interpreting criminal history within the court system both in and out of state, as well as internet‑based online
  
  Chains for background investigations for prospective police and dispatch personnel employment candidates.
• Maintains last minute scheduling changes for police personnel, including notifications for filling open shifts and alerting supervisors to staffing shortages and filling these shortages through notifications by phone or scheduling software.
• Essential personnel expected to work at any time during a 24‑hour, 7‑day a week, 365 days a year basis, regardless of scheduled shift, covering open shifts as required by staffing and emergent circumstances such as inclement weather or state of emergency. Required to work forced overtime to fulfill department staffing requirements as needed.
• Receive deliveries…