Clinical Transfer and Access Coordinator

Clinical Transfer and Access Coordinator page is loaded## Clinical Transfer and Access Coordinator remote type:
On-site (100% Onsite) locations:
Worcester, MAposted on:
Posted Todayjob requisition :
R#
** Exemption Status:
** Exempt
* * Schedule Details:
**** Scheduled

Hours:

**** Shift:
***
* Hours:

** 24
* * Cost Center:
** This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.# #
** Everyone Is a Caregiver
** At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

The mission of the UMMMC Transfer Center is to coordinate safe, timely, and appropriate care by connecting providers and linking resources to the patient within and outside of UMMMC. The primary role of the Clinical Transfer Coordinator is to communicate with referring providers and connect them with the most appropriate receiving UMMHC provider based on patient’s specific medical need. The Clinical Transfer Coordinator’s role is to triage accurately and advocate for safe and timely care.

The Clinical Transfer Coordinator strives to facilitate the following services:  
• Centralized intake for all transfers, including bed placement recommendations  
• Expedited transfer and more timely care for critically ill or injured patients  
• Dependable triage services for the pediatric and adult patients in our community.

• Timely provider to provider consultative services and hand-offs to discuss patient care needs.  
• Management of bedside emergency situations and prioritization of real-time care concerns

I. Major Responsibilities:  
1. Utilize the nursing process to triage patients and advocate for safe, timely and appropriate care in the most appropriate setting.
2. Uses critical thinking, strategic prioritizing, and critical thinking to coordinate the care of patients who have an acute change in their condition using telecommunication tools to bring clinical experts quickly to their bedside.
3. Facilitate communications and activities between the patient care units, providers and other hospital departments as required.  Anticipates potential problem situations and intervenes as appropriate.  
4. Collects data and provides virtual nursing care to achieve optimal outcomes and to influence practice patterns.  
5. Utilizes resources and performs at a level conducive to support the delivery of safe, timely, effective, efficient, equitable, and patient-centered care by acute and critical care teams.  
6. Identifies areas for improvement of patient satisfaction and seeks solutions for problems.  
7. Identifies area for improvement of physician referral satisfaction and seeks solutions for problems.  
8. Demonstrates the use of quality improvement in daily operations.  
9.  Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc.  Aware of EMTALA guidelines.  Develops and maintains procedures necessary to meet regulatory requirements.  10. Communicate potential problems that may compromise patient care to patient flow leadership.
11. Maintains open and respectful lines of collaborative communication with Director, Manager, Physicians, Residents and other staff.  12. Develops departmental policies, procedures, and objectives for various service-lines and presents to Director for review.

Standard Staffing Level Responsibilities:  
1. Complies with established departmental policies, procedures and objectives.  
2. Attends variety of meetings, conferences, seminars as required or directed.  
3. Demonstrates use of Quality Improvement in daily operations.  
4. Complies with all health and safety regulations and requirements.  
5. Respects diverse views and approaches, and contributes to maintaining an…