Patient Care Technician, Float Pool, Per Diem

At UMass Memorial Health, everyone is a caregiver – regardless of title or responsibilities. Exceptional patient care, academic excellence, and leading‑edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

Exemption Status: Non‑Exempt

Schedule Details: Holidays – One Major Summer Holiday;
Holidays – One Major Winter Holiday;
Weekends – One Full Weekend a Month

Scheduled

Hours:

Mixed

Shift: 4‑Mixed Shift, 8 Hours (United States)

Cost Center: 10020 – 0153 PCA Float Pool

This position may have a signing bonus available. A member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

• Provides clear, timely communication to the RN regarding observations and changes seen in patients (e.g., skin condition, vital signs, mental status).
• Provides constant observation of high‑risk patients as assigned by the Resource Nurse or designee.
• Participates in the development and maintenance of a safe environment; utilizes interventions to de‑escalate patients and, if necessary, participates in restraints in accordance with training and education.
• Assists patients with daily living activities such as personal hygiene, ambulating, meals and nourishment.
• Assists in moving, lifting, positioning, and transporting patients using proper safety techniques and body mechanics.
• Maintains patient safety by performing patient safety checks, utilizing fall‑prevention devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
• Takes and records vital signs (temperature, pulse, respiration, blood pressure, pulse oximetry); measures and records patients' weights and heights.
• Performs EKGs, Point of Care (POC) tests, bladder scanning; collects, labels and prepares specimens for lab transport.
• Performs other selected unit‑specific procedures (battery changes for telemetry units, checking equipment status, cleaning equipment between patients, proper storage of supplies).
• Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient, obtaining equipment and supplies, helping position patient, providing emotional support, and cleaning up equipment and supplies after treatment.
• Observes, measures, records oral food and fluid intake; refills tube‑feeding bags as directed; empties and records output from Foley catheter, ostomy appliances, and drainage systems; performs ostomy care on established ostomate patients as directed.
• Demonstrates sensitivity and responsiveness to patients' needs by acting as a source of information and approaching all interactions with the intention of building positive rapport and relationships.
• Provides respectful, culturally and age‑appropriate communication with patients, staff, family, visitors, and others.
• Replenishes patient and unit supplies and equipment as needed.
• Requests assistance from identified resources when more direction is needed.
• Keeps current with hospital and unit changes by reading communication boards, bulletin boards, posted notices, and responding to UMMHC e‑mails regularly.
• Complies with established departmental policies, procedures, and objectives.
• Attends meetings, conferences, seminars as required or directed.
• Demonstrates use of Quality Improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining a professional, tolerant, civil and accepting environment toward all employees, patients, and visitors.
• Maintains regular, reliable, and predictable attendance.
• Performs other similar and related duties as required or directed.