Medical Assistant II

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Recruiting a Medical Assistant in a Pediatric Cardiology clinic in Worcester, MA. Primary responsibilities include front desk tasks such as assisting with phone calls, appointment scheduling, inbasket messaging, check in, check out, copay collection, and others. Cross trained to cover both patient care coordinator and medical assistant duties.
** Job Summary
** Summary    The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers.

Key responsibilities include:

reviewing provider schedules to plan patient care, greeting patients in waiting room, assisting patients through the check in and check out process, taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.
Essential Functions    
-Schedule and confirm appointments  
-Check in and check out patients  
-Review provider schedules  
-Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
-Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education  
-Perform general office duties, such as answering phones, maintaining office and patient care supplies, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.  
-Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.  
-Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.
** Qualifications
* * Education  High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred      No    Licenses and Credentials  Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred    Experience  Direct MA experience or medical field work 1-2 years required    Knowledge,

Skills and Abilities

- Strong interpersonal and communication skills are essential for success in this position.  - Ability to prioritize tasks in complex and busy environments.  - Accuracy and attention to detail.  - Comply with all local, state, and federal privacy and confidentiality rules and regulations.  - Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.  

- Comprehensive knowledge of medical terminology, procedures, and protocols.  - Proficiency in electronic health record (EHR) systems and medical office software.  - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.  - Managing one's own time and the time of others.
** Additional Job Details (if applicable)
**** Physical Requirements
*** Standing Frequently (34-66%)
* Walking Frequently (34-66%)
* Sitting Occasionally (3-33%)
* Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
* Carrying Frequently (34-66%) 20lbs - 35lbs
* Pushing Occasionally (3-33%)
* Pulling Occasionally (3-33%)
* Climbing Rarely (Less than 2%)
* Balancing Frequently (34-66%)
* Stooping Occasionally (3-33%)
* Kneeling Occasionally (3-33%)
* Crouching Occasionally (3-33%)
* Crawling Rarely (Less than 2%)
* Reaching Frequently (34-66%)
* Gross Manipulation (Handling) Frequently (34-66%)
* Fine Manipulation (Fingering) Frequently (34-66%)
* Feeling Constantly (67-100%)
* Foot Use Rarely (Less than 2%)
* Vision - Far Constantly (67-100%)
* Vision - Near Constantly (67-100%)
* Talking Constantly (67-100%)
* Hearing Constantly (67-100%)
** Remote Type
** Onsite
* * Work Location
** 33 Oak Avenue
** Scheduled Weekly Hours
** 40
* * Employee…