Case Manager

Promises Behavioral Health is looking for a passionate Full-Time Case Manager to join our team!

Schedule:

12-hour shifts, 2-week rotating schedule

Pay: $45k to $55k

About Our Organization

This position supports one of the trusted behavioral health programs within the Advanced Recovery Systems family. Advanced Recovery Systems is the parent organization of Promises Behavioral Health, The Right Step, and The Ranch, bringing together established treatment brands with a shared commitment to expanding access to high-quality, evidence-based addiction and mental health care.

While you may work primarily with a specific facility or brand, you will be part of a larger, growing organization focused on improving patient outcomes, supporting our employees and strengthening the communities we serve.

At the Washburn House addiction treatment center in Worcester, Massachusetts, we strive to provide a higher level of care. Our vision includes constantly enhancing and perfecting our techniques to provide our clients with the best therapeutic options possible. Through a close-knit community of staff, residents, and family, we can build a brand-new life for our clients.

The Case Manager plans, implements, and coordinates an array of comprehensive, individualized client services during their residency and in preparation for continuing care and safe, sober housing after discharge. The Case Manager also delivers psycho educational and motivational enhancement instruction in group and individual settings and performs administrative duties in support of the program.

• Perform patient screening, intake, orientation, and assessment
• Develop or refine an individualized service plan based on assessment and other collateral data; make referrals for services as identified in plans; provide or arrange for patient transportation; and follow up on referrals during residency and for at least 30 days after discharge
• Provide at least three individual case management sessions per patient per week; review individualized service plan, update as needed, and document the review in the patient's record
• Assist patients in developing motivation for recovery and engaging in recovery activities appropriate for the early stages of behavior change
• Document appropriately within client Medical Record
• Assist patients in identifying and linking to appropriate resources for immediate needs and for the next levels of continuing care, safe and sober housing, and other recovery supports; assist patients with interviews and visits to prospective programs and providers; provide or arrange transportation to interviews.
• Conduct psycho educational and motivation enhancement groups
• Attend staff meetings, case conferences and required training to coordinate with the program team and ensure quality of care and continuity in accordance with clinical policy
• Maintain working relationship with agencies, community resources, and families to coordinate services for patient care; provide information on substance abuse treatment resources and services; make necessary referrals; facilitate follow-up to ensure appropriate services have been delivered; and maintain aftercare follow-up system
• Establish and maintain patient files in accordance with internal, local, state and federal requirements and enter data in computerized and manual admission and discharge systems
• Conduct toxicology screens as needed
• Other duties as assigned

• Strong clinical skills
• Must be detail oriented
• Able to work under pressure and meet deadlines as well as be flexible and dependable
• Strong interpersonal, organizational and analytical skills
• Structure and content of the English language including the meaning and spelling of words, rules of
• composition, and grammar
• Principles and processes for providing client services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction
• Human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders
• Exceptional customer/client service with the ability to resolve service issues
• Exceptional business acumen
• In-depth knowledge of Joint Commission and DHS standards
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production…