Communication Director; HYBRID TO Worcester, MA)

We are currently seeking a Change and Communication Director to join our team in our Worcester, MA corporate campus in a hybrid work arrangement.

POSITION SUMMARY:

The HTG Change & Communication Director will be accountable for the organizational readiness strategy and vision for several key areas including Change Management and Communications.

Creation of these strategies will be informed, vetted, and aligned with HTG senior leadership team (SLT), and executed through a variety of stakeholders and resources. This includes developing and implementing change management strategies, best practices, and plans that maximize employee adoption of changes associated with process, technology and people changes.

In partnership with CIO and HTG Senior Leadership Team, inclusive of the VP, HR aligned to HTG, develop ongoing change planning and communications targeted at enhancing awareness, readiness, and empowered ownership at all levels for ongoing and varied organizational evolution.

Partner with Talent Acquisition, HR, and Corporate Communications to strengthen awareness of The Hanover’s value proposition and support talent attraction, engagement, and retention efforts.

IN THIS ROLE, YOU WILL:

• Set direction and vision for team executing HTG change and communication strategies and plans.
• Lead executive communications strategy and content development for the CIO and HTG Senior Leadership team, including Board and Partner Group materials, town halls, leader communications, talking points, and leadership messaging designed to drive clarity, engagement, and alignment across HTG.
• In partnership with key stakeholders, develop/update annual change and communications strategy connecting work and initiatives with critical metrics and success measures, and maximizing opportunities to obtain voice at all levels of the HTG organization.
• Ensure team is working collaboratively with Corporate Communications to co-create collateral and messaging tying and integrating HTG with the broader Hanover enterprise where appropriate.
• Lead HTG’s organizational change and communications strategy and partner closely with the HTG HR team, including readiness planning, stakeholder engagement, executive communications, and adoption activities associated with people, organizational, process, operating model, and culture changes. Partner with the HTG Implementation Management team to align with technology implementation change strategies for HTG, monitor cumulative change impacts across HTG, and enable successful adoption of HTG priorities and transformation.
• Partner with HR, implementation team members, and HTG leaders to maintain an integrated people, communication, and change roadmap that identifies dependencies, risks, change impacts and readiness requirements across HTG initiatives.
• Coach and enable executive sponsors and leaders to effectively lead change through communication planning, sponsorship activities, stakeholder engagement, and readiness strategies.
• Emerge creative and multi-faceted solutions and ideas aimed at enabling HTG employees and leaders to both evolve and adopt new and different ways of working.
• Support the creation and sustainment of a change management mindset within and across the HTG organization to create employee readiness and engagement.
• Develop, document and lead readiness activities and processes with cross-functional support teams ensuring successful delivery of initiatives, focused on impact analysis, HTG adoption, preparedness, and execution.
• Advance key HTG goals by enhancing employee communications, driving greater understanding of business goals and progress, and helping to evolve the HTG culture in line with our Hanover mission.
• Maximize opportunities to increase collaboration and co-creation of practices and processes to achieve most favorable HTG outcomes.
• Plays key role in planning and managing implementation of confidential and sensitive matters, providing thought partnership to CIO and HR Partnership.
• Develop and communicate effectively with appropriate stakeholders and management on complex issues and conflicts that impact time, cost, scope, quality and risk of key projects and initiatives. Facilitate key connections to respond and consider mitigation plans.
• Partner closely with HR Business Partners and HTG leaders to assess organizational impacts and develop change, communication and adoption strategies that support workforce, talent, operating model, and organizational changes.
• Maintain ongoing and frequent connectivity with…