Implementation Lead- Worcester​/Cape​/Rhode

Overview

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfill this valuable mission.

That’s where you come in.

At Slice, our business is built on trust. We are obsessed with ensuring every experience our shop owners have is of the highest quality, helping to ensure we are always making both the shops and their owners better. At the core of this is how our shops experience our products and services for the very first time. This critical role is responsible for leading the execution of a scalable, world-class implementation process — including hardware and software installations, seamless product onboarding across all Slice offerings, delivering exceptional customer experiences, and driving operational excellence for pizzeria owners embracing the Slice platform.

We are seeking a visionary and customer-obsessed Implementation Lead to own the implementation process across all Slice products — including but not limited to Point of Sale, Online Ordering, Phones, and Shop Supplies (The Goods). You will lead the product onboarding and configuration, hardware and software installations, customer training, and early lifecycle support activities. This role plays a critical part in establishing Slice as a trusted technology partner for our shops, helping them adopt and maximize the value of our full suite of solutions.

While this platform has its roots in point-of-sale, it now extends far beyond POS with Slice’s many pizza-centric capabilities. Your work will directly contribute to growing Slice revenue and deepening our relationship with shops by ensuring a seamless onboarding experience and providing hands-on education and support.

You will partner closely with all Slice sales and post-sales teams to support product sales and adoption, and work alongside the Implementation organization to maximize efficiency, expand our shop base, and reduce churn through strong, lasting relationships with shop owners. This role reports to Slice’s Lead Manager of Implementation Operations.

• Lead new client implementations from kickoff through go-live, managing timelines, deliverables, and stakeholder communications
• Customize and configure the Slice systems based on client business requirements, including menu setup, pricing rules, hardware integration, and user access
• Serve as both an on-site and remote Installer and Trainer for shops adopting any of our products, including Point of Sale, Online Ordering, Phone, and Supplies, working hand in hand with the rest of the Implementation team
• Continue the sales journey for shops to keep owners engaged as they move through installation, onboarding, and the early lifecycle of product adoption
• Assist with the success of our shops by providing stellar on-site and remote support to ensure a smooth transition and long-term adoption of all products
• Solve problems for shop owners and operators in retention cases to ensure that every shop that adopts our products sees their value and remains on the platform
• Work with the Restaurant, Product, and Ops teams to ideate and prioritize new updates, fixes, and features impacting our restaurant network
• Continuously seek out feedback from our restaurant partners and effectively utilize it to ensure that all technology and operational needs are met across our product suite

We’re looking for creative, entrepreneurial specialists who are excited to help build world-class solutions for small business owners across all our products — from Point of Sale to Online Ordering, Phones, and Shop Supplies. These are the core competencies this role calls for:

• Preferred 3-5 years experience selling, implementing, or managing technology solutions for SMBs, ideally in the restaurant vertical
• Preferred 1+ years experience in a…