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SAP IS-U Customer Service Transformation Lead

Job in Worcester, Worcester County, Massachusetts, 01601, USA
Listing for: EY
Full Time position
Listed on 2026-10-26
Job specializations:
  • IT/Tech
Salary/Wage Range or Industry Benchmark: 143000 - 262000 USD Yearly USD 143000.00 262000.00 YEAR
Job Description & How to Apply Below

EY is seeking an SAP IS-U Customer Service Manager to lead end-to-end SAP IS-U CS design and delivery for U.S. utilities.

You will own the CS workstream, define target service models, translate complex requirements, and ensure alignment across journeys, channels, and utility processes. You will lead functional teams with business, technical, and vendor stakeholders to drive solution quality and operational readiness.

As a SAP IS-U Customer Service Transformation Lead, you will play an important part at EY in Boston, MA, United States.

Please review the full job details above before applying.

If your experience matches this role, we encourage you to apply.

All applications are reviewed carefully by our team.

This is a Full Time role.

The position is based in Boston, MA, United States.

This opportunity is part of our work in Management & Operations.

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