Technical Support Specialist

Growth is a contact sport at Scale Forward, and the Technical Support Specialist we want in Worcester, MA plays to win every quarter. We pair a $72,000 - $96,000 salary with real responsibility, so the Technical Support Specialist you become here grows faster than the title suggests.

• Develop and execute multi-channel campaigns that drive qualified leads for Scale Forward
• Hand the Technical Support Specialist crew a territory plan they can actually run
• Grow brand awareness through Upselling and Service Now initiatives
• Turn Scale Forward's plainspoken differentiator into a thirty-second pitch
• Hands-on ownership of social media calendars and community engagement
• Show up at Worcester, MA networking nights with a reason to follow up

• The kind of attention to detail that catches what spell-check misses
• An eye for the high-energy detail that separates fine from finished
• Critical thinking skills and sound, independent judgment
• The composure to deliver bad news early and clearly
• Strong multitasking ability without sacrificing quality
• A knack for Active Listening that colleagues quietly come to rely on

A steady-handed startup out of Worcester, Scale Forward is rethinking what sales marketing software can be. We hand new Technical Support Specialist hires real ownership early because trust given freely tends to be returned.

We provide $72,000 - $96,000

• a wellness budget
• retirement matching
• clear milestones for moving up to the next mid-level.