Assistant General Manager- DCU Center

Assistant General Manager – DCU Center at Legends Global

Location: DCU Center, Worcester, Massachusetts

Legends Global

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white‑label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world‑class live events and venues.

Under General Manager’s supervision, the Assistant General Manager coordinates the day‑to‑day activities of the various departments within the facility, facilitating optimum efficiency, maximizing profits, and providing exceptional customer service.

• Implement facility policies and goals in accordance with the management contract, client’s objectives, and corporate policy.
• Meet with department heads to review activity, operating, and sales reports; determine changes to programs and/or operations and oversee implementation.
• Negotiate contracts and agreements with suppliers, promoters and tenants for necessary activities and services at the facility.
• Assist in the development of long‑range plans and program objectives in accordance with the management contract and corporate policy.
• Guarantee all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations, and emergency procedures are followed.
• Implement procedures within the departments to establish and maintain customer service standards that are designed to ensure a positive and professional image and generate repeat business.
• Assist in the preparation of the annual budget and capital project budget for future repairs and improvements to the facility.
• Establish and maintain contact with booking agents, professional managers, promoters and others within the industry to encourage continual and regular use of the facility.
• Conduct post‑event operational and financial review and analysis.
• Coordinate, implement and administer personnel development/training and safety/emergency procedures.
• Review and approve all purchasing, travel and promotional expense activity.
• Work extended and/or irregular hours including nights, weekends and holidays.

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree from an accredited four‑year college or university.
• Minimum of five (5) years’ industry experience with at least three (3) of those years in a management function of an arena, convention center or stadium; or an equivalent combination of education and experience.

• Possess skills and experience in contract negotiation, business law, labor relations, union contracts, purchasing procedures, and supervising personnel.
• Engage in much decision making that is generally governed by procedure and guided by policy.
• Demonstrate knowledge in the practices and terminology of public relations programs, advertising, marketing and sales.
• Plan, coordinate and direct varied and complex administrative operations.
• Supervise and recognize human resource and personnel problems, deal constructively with conflict, supervise and motivate personnel, provide counsel on routine and sensitive personnel matters and execute applicable solutions.
• Respond to crowd control and/or crowd management situations in…