Associate Director of Financial Aid Operations and Technology

Associate Director of Financial Aid Operations and Technology

Category:
Executive / Management
Department:
Locations:
Worcester, MA
Posted:
Closes: 1/25/2026
Type:
Position

The Associate Director of Financial Aid Operations and Technology manages the use of technology in the Financial Aid Office, including Perceptive Content/Soft Docs, Power

FAIDS and the Jenzabar CX/ Jenzabar One systems. This individual also serves as the primary technology liaison between the financial aid department and other college departments and serves as the functional lead on financial aid data maintenance.

The Associate Director of Financial Aid Operations and Technology reports to the Director of Financial Aid.

The Associate Director of Financial Aid Operations and Technology oversees the Financial Aid Systems Manager.

The Associate Director of Operations and Technology is responsible for:
Managing and overseeing importing and exporting Federal data using Jenzabar One (J1), Power

FAIDS, and EDconnect. Overseeing all batch updating and communication processes in Power

FAIDS Overseeing the integration process and workflow with Pro Verify, our external verification provider. Managing, maintaining, and optimizing the use of Power

FAIDS, Net Partner, J1 and Perceptive Content/Soft Docs in the administration of financial aid. Responsible for system implementation, analysis, problem resolution, maintenance and enhancement. Overseeing the implementation of annual updates to all systems to prepare for new award years, including the Parm Roll, programming of Cost of Attendance budgets, algorithms for financial aid packaging, packaging formulas, put-in-target rules, and updates to the missing information letter process.

Overseeing the mechanics of student communications in Power

FAIDS and J1, including letters, emails, and the use of the Power

FAIDS scheduler. Collaborating with the Associate Director of Financial Aid to ensure continuity in financial aid processes and compliance with federal and state regulations. Assisting in the performance testing, documenting and training of new system implementations, programs and processes. Managing the data integration between the Power

FAIDS and Jenzabar J1 systems. Serving as the primary technical person in the unit and is responsible for maintaining a working knowledge of current issues and trends in the Power

FAIDS and Jenzabar J1 communities as it relates to Financial Aid and reporting. Researching, interpreting and communicating federal/state regulations as needed for implementation and upgrading of software and processes. Recommending and implementing technological improvements to enhance processes within all the functional areas of Financial Aid. Maintaining institutional data standards as well as participating in the user analysis team responsible for communication between the Financial Aid Office, Information Technology (IT) Department and the software vendors.

Preparing and developing weekly, monthly and annual reports as needed for administrative decisions and federal and state requirements. Creating and maintaining reports using IBM Cognos and Power

FAIDS as necessary. Conducting and participating in performance evaluations of subordinate staff. Assuming responsibility for the management and supervision of the Financial Aid Office in the Director's absence, as needed. Actively supporting the teaching and learning process; practicing honesty and integrity in and out of the classroom; striving to create and support a student-centered environment while fostering academic innovation and excellence.

Working actively with other areas of the college to ensure a spirit of college wide collaboration, collegiality, civility, and teamwork. Respects the function of dissent in an academic institution while advancing a collegial atmosphere of campus collaboration. Embracing the ideals of diversity and inclusiveness and supporting the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic…