Director, CX AI Delivery — Global Impact Leader
Listed on 2026-10-20
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Management
Project & Program Management
TELUS Digital is seeking a Director, CX AI Delivery to lead delivery of complex contact center and AI programs. You will manage a portfolio around $15–20M in revenue, guiding delivery, product, and engineering leaders, and stabilizing programs when needed.
The role blends delivery rigor with an AI-first lens to drive measurable CX outcomes. You will oversee a global, multidisciplinary team, work with CCaaS and AI platform partners, and be a trusted advisor to client executives.
This posting is for the Director, CX AI Delivery — Global Impact Leader role at TELUS Digital, based in Boston, MA, United States.
We would love to welcome a new Director, CX AI Delivery — Global Impact Leader to our group in Boston, MA, United States.
For the Director, CX AI Delivery — Global Impact Leader position at TELUS Digital, we are reviewing applications now.
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