RN Manager Operational Services

Opportunities with Reliant Medical Group, part of the Optum family of businesses. Join a community-based, multi-specialty, physician-led organization where you will work with talented peers on a common purpose: improving the quality, cost and experience of health care. Here, we focus on delivering the best patient care, rather than volume. Through innovation and superior care management, we support patients and your well-being as a team member.

Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together.

Position in this function is responsible for providing clinical operations, supervision of RN Operational Supervisors, and direct nursing reports in accordance with established policies, procedures and protocols of the healthcare organization. Creates and environment that nurtures empowerment of team members; encourages the development of self-directed work teams; pursues and continuous quality management and innovation; improve the levels of communication, teamwork, participation and acknowledgement between all staff.

Ensure the highest level of patient satisfaction. Member of a triad leadership team with business operations and medicine to develop/implement clinical best practices, under regulatory, organizational policy, and Practice Safe and Health Safety standards. Promotes collaborative relationships between clinical staff, leaders, and other departments to ensure performance of a site or division.

• Location: Reliant Medical Group, 385 Grove St, Worcester,
• Schedule
  : M- F 8:30am - 5pm
• Department
  :
  Clinical Education.

• Directs and manages RN operational supervisors, LPNs, and RNs. This includes performance evaluations, scheduling, managing, and training to ensure top of license work. Sets clear directives with supervisors and staff to align work to organizational and service line goals. Makes recommendations and decisions on staffing levels, employee hires transfers, promotions, salary changes, corrective action, terminations, and other similar actions. Oversees staff credentials and routine skills assessments.
  
  Resolves grievances and other personnel problems within position responsibilities. Participates in strategic planning, fiduciary responsibility, employee engagement, and achievement of metrics
• Effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fosters the effective integration of efforts with organization-wide initiatives
• Ensures workflow offers an optimal patient experience and is managed in a safe and efficient manner.
  Monitors and supports key business outcomes to include growth, service excellence, staff performance, patient outcomes, and achievements of overall short- and long-term goals of the organization
• Fully comprehends direct patient care, maintains current RN licensure, utilizes best practice and current nursing processes adhering to standards of nursing practice, department-specific policies, procedures, and protocols
• Plans, implements and evaluates the clinical staffing needs on a daily basis to adequately support patient care in a given area in the site; assigning clinical staff based upon scheduled patients with appropriate pool of clinical staff, practice volume, staff qualifications and department policy. Cross-trains clinical staff for appropriate clinical coverage. Manages staffing levels and seeks efficiencies in workflows and practice
• Manages patient care activities as necessary to deploy staff, as well as evaluate staff practice
• Monitors and addresses patient complaints within position responsibility. Ensures the highest level of patient satisfaction. Works with physicians and others to address and prevent problems
• Follows up with corrective actions related to incidents noted through SSA systems. Monitors trends related to incidents
• Provides effective leadership, direction, and guidance over the clinical staff for effective teamwork and motivation, and fosters the effective integration of efforts with clinic-wide initiatives
• Assists in developing policies and programs within the department consistent with organizational policies and procedures; acts as a positive role model for staff
• Assists in management of patient flow and access. Matches patient volumes and staffing to meet expectations of patients/customers
• Evaluates daily patient flow in the site to maintain access standards and open communication with patients and care team; adjusts as…