Retail Assistant Store Manager

Assistant Team Leader

Ollie’s Assistant Team Leader (ATL) provides leadership for the successful operation of the entire front‑end of the store. The ATL helps lead a retail sales team that’s passionate about selling merchandise and ensures a great customer experience. Responsibilities include associate development, customer service, asset protection and store maintenance.

• Assist the Store Team Leader with managing payroll, budgets, expenses, store banking, shrink reduction, and completion of related reports to meet financial and operational goals.
• Ensure that store standards, Redbook compliance, and company programs meet all operational expectations.
• Maintain the front‑end, entrance, and exterior of the building in an acceptable condition.
• Provide daily tasks to Associates and monitor their productivity.
• Organize and maintain office areas.
• Support Door‑to‑Floor process and merchandising initiatives.
• Complete the monthly Operational Risk Assessment (ORA) and alarm test; ensure corrective actions are completed.
• Lead monthly safety meetings with Associates and assess changes from those meetings.
• Maintain customer‑service standards in line with company expectations.
• Carry out price changes as necessary and required by the company.
• Coach, train, develop, evaluate, supervise, and schedule Associates.
• Perform all Team Leader functions to open and close the store when needed.
• Provide leadership with Associates regarding donation programs and Ollie’s Army sign‑up and membership.
• Manage hiring, recruiting, interviewing, selection, and onboarding to meet staffing needs.
• Complete any additional responsibilities and/or duties as assigned.

• High school diploma or equivalent required.
• Minimum of 1–2 years retail supervisory experience in a mid‑size to large retail or service‑oriented business.
• Ability to work evenings, weekends, and holidays on a regular basis.
• Ability to read, write, and speak English.
• Ability to manage professionally in a work environment.
• Ability to exercise sound judgment and preserve confidentiality.
• Attention to detail and accuracy.
• Ability to organize and prioritize tasks within strict time frames and deadlines.
• Knowledge of industry terms and processes.
• Effective communication skills and ability to delegate tasks.
• Outstanding interpersonal and listening skills.
• Positive attitude and ability to interact well with customers and Associates.

• Lift and carry up to 50 pounds.
• Push and pull up to 35 pounds.
• Stand for extended periods.
• Bend and twist frequently.
• Grip, reach, and pinch with arms and hands frequently.
• Squat, kneel, balance, and climb occasionally.
• See, hear, and speak regularly.
• Operate a motor vehicle and possess a valid state‑issued license.

This pay represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. Pay ranges may be different in other locations. Actual associate pay will be based on work location, position, experience, skill level, qualifications, and other relevant factors. Associate will not be compensated below the minimum wage for the specific location where the individual has applied in accordance with city, county, and state requirements.

New Hire Starting Pay: $18.25 - $19.25

Location:

Worcester, MA | Salary Range: $54,910.00 – $65,000.00

Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran’s status, disability, or any other legally protected status.

Management experience with large retail chains (e.g., Walmart, 5 Below, Burlington Stores, Big Lots, Dollar General, Rural King, Gabe’s, Dick’s Sporting Goods, Bed Bath & Beyond) translates well to this opportunity.