Retail Shortage Control - Part Time

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service!

As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high‑risk areas will help mitigate theft and create a safe, enjoyable environment.

You will engage with our customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting with eye contact and a smile with every interaction.

Your discipline, awareness of your surroundings, and commitment to maintaining safety and security standards will be critical as you monitor the entrance for the entire duration of each shift, focusing on reducing opportunities for theft, shoplifting, and other dishonest activities.

Your confidence, positive attitude, and expertise in store shortage reduction programs will positively influence behaviors and allow you to build trust and respect among customers and associates.

You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/or suspicious subjects to your Manager on Duty once identified.

• Maintain a professional appearance at all times, wearing the designated dress standards, radio, and earpiece
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security
• Create a secure environment and reduce opportunities for theft

• Possess mastery of top shortage areas and support programs aimed at theft reduction
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards
• Understand the role you play in keeping the store and its assets safe and secure

• Provide support in training associates on shortage reduction programs and processes
• Role‑model safety as a top priority and address any unsafe practices promptly

• 1+ years of experience in customer service, hospitality, retail, asset protection, loss prevention, or operations is preferred
• Ability to stand and walk for extended periods and visually monitor the store environment
• Ability to maintain confidentiality is required
• Ability to review, analyze, and comprehend business trends
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting
• Ability to work in a fast‑paced, high‑pressure environment with detailed focus and disciplined decision‑making
• Excellent communication with customers and co‑workers
• Excellent leadership skills that foster productive business relationships

Candidates must be able to work a flexible schedule, including nights, weekends, and holidays as required.

• are excited to deliver great value to customers every day
• take pride and ownership in helping drive positive results for the team
• are committed to treating colleagues and customers with respect
• believe in the power of diversity and inclusion
• want to participate in initiatives that positively impact the world around you

• Competitive wage
• Flexible hours
• Associate discount
• Eligibility for a benefits package including medical coverage and a 401(k) plan
• Up to 4 hours of paid time off annually after one year of service
• Up to 8 paid holidays
• Paid sick time in accordance with applicable law
• Training and development opportunities

Entry level

Part‑time

Finance and Sales

Retail

4043 – Worcester, 344 Greenwood St, 01607, Regular Part‑Time

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.