Lowe's Security Specialist

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• Provide a visible and proactive security presence throughout the location to deter loitering, vandalism, and other security concerns.
• Perform regular audits on physical security and product protection to ensure proper execution using hand‑held mobile device.
• Conduct regular patrols of the interior and exterior store premises to identify potential security concerns both on foot and by using a company‑owned vehicle.
• De‑escalate situations involving both customers and associates using professional techniques.
• Respond promptly and appropriately to incidents, accidents, and emergencies, such as medical situations or fire alarms.
• Collaborate with store leadership and associates to enforce policies and procedures.
• Escort associates or customers to their vehicles upon request.
• Report any suspicious behavior, safety hazards, or security breaches to the appropriate authorities or management.
• Utilize case management system to complete detailed incident reports, including accurate descriptions of events, individuals involved, and actions taken.
• Utilize video management system to detect and prevent unauthorized activities and complete post‑incident investigations.
• Review weekly physical security related reports and respond appropriately. On occasion, conduct external theft apprehensions in accordance with company policies, procedures, and applicable local, state and federal laws.
• Conduct interviews in accordance with local laws and company policy on customers and vendors suspected of theft; report suspected fraud to AP Management and Investigations team as needed.
• Attend monthly Safety Team meetings to stay informed about updates, concerns, and procedural changes.
• Provide SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
• Help ensure associates have the tools and resources needed to provide exceptional SMART customer service.
• Prepare, complete, and maintain all case reports related to associate recoveries, Asset Protection apprehensions, and Known Theft cases; record and complete prescribed tasks in Case Management System.
• Participate in court hearings, if applicable; update case files and maintain relationships with local Law Enforcement.
• Validate physical security of the building, per company policy/procedure, throughout the day (gates, keys, etc.).

• High school diploma or GED; or equivalent years of experience in lieu of education requirement, if applicable.
• 1 year retail, security, first‑responder, or military experience (or related field).
• State‑issued driver's licence.

• Bachelor’s degree in Criminal Justice, Safety, or related security field.
• 2 years’ big‑box retail, security, or military experience.
• 2 years’ experience with detailed incident report‑writing.
• 2 years’ experience in using physical security systems (CCTV, EAS, etc.).
• State‑issued Security Guard Licence.
• First‑Aid Certification.
• De‑Escalation/Crisis Intervention training.

Pay Range: $18.50 - $20.75 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

• Health, Dental and Vision insurance.
• Life and Disability insurance.
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time.
• Flexible spending and health savings accounts.
• 401(k) Retirement account with company match.
• Employee Assistance Program with concierge, work/life services and no‑cost counseling for all kinds of needs.
• Education support programs, including tuition assistance and trade skills scholarships.
• Business Travel Accident insurance.
• Maternity and Parental leave.
• Adoption assistance.
• Lowe's Associate Discount and broad discount platform.
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.