Protective Services Assistant Manager

Protective Services Assistant Manager – Worcester Art Museum

Worcester Art Museum seeks a detail‑oriented professional with strong interpersonal and supervisory skills to support daily museum operations. The role reports directly to the Protective Services Manager and combines administrative tasks with hands‑on supervision of gallery safety, event coverage, opening and closing procedures, and emergency response.

• Manage gallery assignments and secure coverage for call‑outs.
• Conduct team briefings and oversee opening/closing procedures.
• Respond calmly and professionally to emergencies, including urgent security situations.
• Escalate serious concerns to management when needed.
• Represent Protective Services in museum‑wide meetings and supervise events as assigned.

• Must be 21 years or older.
• Prior supervisory experience and comfort engaging with the public.
• Proficiency in Microsoft Outlook and willingness to learn new systems.
• Demonstrated ability to remain calm and professional under high‑pressure situations.
• Strong organizational skills and proficiency with Microsoft 365.
• Commitment to inclusivity, equity, and serving a diverse community.

• Type:
  Full‑time, Non‑exempt
• Department:
  Protective Services
• Reports to:
  
  Protective Services Manager
• Supervisory responsibilities:
  
  Yes
• Location:
  
  Worcester, MA

$22.00 – $25.00 per hour

The Worcester Art Museum connects people, communities, and cultures through the experience of art. With a collection of nearly 40,000 objects, the museum is an essential cultural venue for Central Massachusetts and beyond, fostering a diverse environment where staff feel a sense of belonging.

The Museum is an equal‑opportunity employer committed to diversity, equity, accessibility, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status.