Library Security Compliance Officer

Bilingual applicants are encouraged to apply.

• Maintain high visibility by patrolling public areas to maintain order, deter inappropriate behavior, and assist the public by ensuring a safe, and comfortable environment
• Work closely with the staff and Supervising Librarian to enforce the Patron Behavior Policy
• Engage proactively with patrons to address issues in order to quickly diffuse situations and minimize disruption
• Discuss infractions or violations with patrons, assesses appropriate actions, and escorts patrons from premises when necessary
• Act as the first point of contact for library staff when they have questions or concerns about security or security incidents, often needing immediate assistance
• Assist with serving and enforcing No Trespass Orders issued by the Worcester Public Library
• May render first aid in medical emergencies
• Stay informed on available resources for social services in the Worcester area and shares with patrons as needed
• Prepare incident reports and establish and maintain files on daily activities and administrative matters
• Assist Librarian in Charge and building custodians with closing the building by clearing all public floors and remaining until all patrons have exited
• Contribute to creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort
• Participate actively in staff development and training opportunities
• Perform other duties, as assigned, consistent with the functions of the work unit and level of responsibilities
• Work and travel to multiple locations as assigned

• Ability to act calmly and with composure in difficult situations
• Familiarity with issues pertinent to individuals and families struggling with poverty, food insecurity, homelessness, substance abuse and mental health disorders
• Ability to proactively diffuse and deescalate situations
• Ability to work with minimum supervision
• Ability to prepare meaningful, concise and accurate reports
• Ability to define problems, establish facts and draw valid conclusions
• Ability to address and resolve conflict equitably, seeking common ground and cooperation when possible.
• Must possess excellent observation skills, focus, and attention to detail in order to identify threats quickly
• Excellent customer service, interpersonal, written, and verbal communication skills and the ability to communicate with professional and paraprofessional staff about concepts, ideas, and requirements
• Strong commitment to consistent excellent customer service to a diverse population in an urban environment
• High level of professionalism and commitment to the organization
• Embrace opportunities to learn in a fast-paced changing environment
• Ability to work independently and as part of a team
• Ability to learn and use library technologies
• Knowledge of the principles and correct usage of the English language including grammar, punctuation, and spelling
• Regular on-site attendance is required
• Ability to create positive working relationships with a diverse staff
• Ability to maintain confidentiality
• Ability to learn and use handheld radios and operating communication systems

• High School Diploma or equivalent
• Demonstrated experience in security, public safety, public service, corrections, and social services.
• Ability to successfully pass CORI/SORI check
• Ability to travel to required locations in a timely manner
• Ability to pass a writing assignment at interview

• Experience in application of security policies, procedures and practices
• Two (2) years of demonstrated experience in security, public safety, public service, corrections, and social services.
• One (1) year of experience or training in performing de-escalation techniques
• Two (2) years of customer service experience in an urban or public setting

SALARY RANGE: $23.57 - $28.65 hourly, full-time, excellent benefits package.

The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.