Library Security Compliance

The City of Worcester is seeking qualified applicants for the position

of Library Security Compliance Officer for the Worcester Public Library.

Under the direction of the Manager of Community Resources. Work involves

all operations related to the safety and security of the Main Library

branch and grounds of use by staff, patrons, and visitors. This position

will patrol and secure assigned premises, as well as identify risks to

staff and patrons. The ideal candidate will possess excellent

interpersonal, communication, and customer service skills, and have

experience working with diverse populations in an urban community. This

position includes night and weekend shifts. Bilingual applicants are

encouraged to apply. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: ~

Ability to act calmly and with composure in difficult situations ~

Familiarity with issues pertinent to individuals and families struggling

with poverty, food insecurity, homelessness, substance abuse and mental

health disorders ~ Ability to proactively diffuse and deescalate

situations ~ Ability to work with minimum supervision ~ Ability to

prepare meaningful, concise and accurate reports ~ Ability to define

problems, establish facts and draw valid conclusions ~ Ability to

address and resolve conflict equitably, seeking common ground and

cooperation when possible. ~ Must possess excellent observation skills,

focus, and attention to detail in order to identify threats quickly ~

Excellent customer service, interpersonal, written, and verbal

communication skills and the ability to communicate with professional

and paraprofessional staff about concepts, ideas, and requirements ~

Strong commitment to consistent excellent customer service to a diverse

population in an urban environment ~ High level of professionalism and

commitment to the organization ~ Embrace opportunities to learn in a

fast-paced changing environment ~ Ability to work independently and as

part of a team ~ Ability to learn and use library technologies ~

Knowledge of the principles and correct usage of the English language

including grammar, punctuation, and spelling ~ Regular on-site

attendance is required ~ Ability to create positive working

relationships with a diverse staff ~ Ability to maintain

confidentiality ~ Ability to learn and use handheld radios and

operating communication systems

MINIMUM REQUIREMENTS:

~ High School

Diploma or equivalent ~ Demonstrated experience in security, public

safety, public service, corrections, and social services. ~ Ability to

successfully pass CORI/SORI check ~ Ability to travel to required

locations in a timely manner ~ Ability to pass a writing assignment at

interview

PREFERRED QUALIFICATIONS:

~ Experience in application of

security policies, procedures and practices ~ Two (2) years of

demonstrated experience in security, public safety, public service,

corrections, and social services. ~ One (1) year of experience or

training in performing de-escalation techniques ~ Two (2) years of

customer service experience in an urban or public setting [ to

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