Inbound Suoport Associate

Our Inbound Support Associate team plays a key role in supporting daily warehouse operations to ensure accurate and efficient orders are fulfilled for our customers. Team members work with a variety of equipment and warehouse systems to move products efficiently and safely throughout the facility. This position requires attention to detail, teamwork, and a commitment to meeting productivity and quality standards while maintaining a clean and safe work environment.

If you are a dependable team player who enjoys hands‑on work in a fast‑paced setting, this might be the right position for you!

Schedule:

Mon, Tues, Thurs, Fri, Sat – 9 am – 5:30 pm

Imperial is a recognized leader in supermarket non‑food distribution and merchandising. For over 85 years we’ve helped our partners grow smarter and stronger by offering unmatched product selection, customized programs, and expert retail support across health, beauty, wellness, and general merchandise categories. IDI supports over 50 regional and independent retail grocery banners with products from major national CPG brands and custom private‑label and seasonal program options.

• Utilize reach truck and transporter to support inbound teams
• Send totes and products upstairs using a reach truck on carts
• Sweep surge areas
• Empty trash in surge and bulk area trash/compactors
• Bring plastic pallets and wooden pallets down from production mod (2nd or 3rd level)
• Move full carts from cut stations to staging area
• Bring empty carts back to cut stations
• Remove empty pallets from lines
• Learn to operate reach truck and transporter
• General housekeeping of work area
• Other duties and tasks as assigned

• High School Diploma or GED
• Basic computer skills, including ability to log in and follow on‑screen instructions
• Previous warehouse experience preferred but not required
• Ability to read and understand basic written instructions, numbers, and product codes
• Ability to communicate and understand basic information in English
• Basic math skills, including addition, subtraction, multiplication, and division
• Ability to accurately follow instructions from a voice headset, scanner, computer, or paper pick sheet
• Ability to read and work with alphanumeric codes

• Growth culture: opportunities for professional advancement
• Employee perks: discounted product store, food events, and summer food trucks
• Comprehensive benefits: health, dental, vision, 401(k), PTO, and more

Location:

150 Blackstone River Rd., Worcester, MA (located on a bus route)

Pay: $56,300.00 – $70,400.00

A full comprehensive job description will be available during the interview process; this is a condensed posting.