Repairs Scheduler

Vacancy:
Repairs Scheduler

Location:

Worcester, Droitwich, Kidderminster & Redditch

Sector:
Social Housing

Salary: £31,140.00

Start Date:

ASAP

Mobile Contract

Think Recruitment are looking for an experienced Repairs Scheduler based in the Worcester, Droitwich, Kidderminster & Redditch area.

Our client, a well-known Housing Association, is looking to expand the team with an experienced Repairs Scheduler. As the central coordinator of our in‑day operations, you'll play a vital role in ensuring our customers receive a smooth, reliable, and high‑quality repair service. You'll be responsible for real‑time scheduling, matching the right multi‑skill trades operative to each job, and ensuring appointments are kept and repairs are completed right the first time.

Ideally you will have carried out a similar role previously within the Social Housing sector.

• Championing a customer‑first approach in all scheduling and communications.
• Managing real‑time scheduling and resolving in‑day issues to prevent service disruption.
• Coordinating emergency and out‑of‑hours jobs with on‑call multi‑skill trade operatives or subcontractors.
• Central point of contact to customers, and to operatives and the call centre to maintain workflow and customer satisfaction, providing updates as and when needed.
• Scheduling, support, coordination and administration support to our mobile workforce.
• Supporting continuous improvement and identifying opportunities to enhance service delivery.

• With proven experience of using scheduling or workforce management systems (e.g. DRS, Open Housing) and planning a field based multi‑skill trades workforce, within a Housing repairs environment or within facilities/construction.
• A strong customer‑focused mindset with the ability to resolve queries and complaints professionally.
• Excellent communication and organisational skills.
• Demonstrates a proactive to managing both their own and others' workload, tasks, and job planning.
• Shows strong adaptability to changing priorities and effectively manages multiple, and at times evolving, demands.
• GCSEs in English and Maths (or equivalent).

If Interested please call Deanna Bruton.