Administrator - CAMHS SPA

Go back Herefordshire and Worcestershire Health and Care NHS Trust

The closing date is 19 February 2026

The Child and Adolescent Mental Health Services (CAMHS) provides specialist mental health support for children and young people with moderate to severe mental health needs.

We are seeking an enthusiastic and experienced Administrator to join our Single Point of Access (SPA) team
. This is an excellent opportunity to become part of a dedicated and supportive service that plays a vital role in ensuring children, young people, families, and professionals receive timely and appropriate access to CAMHS support. You will be able to work effectively as part of a team and manage workload.

• Receiving and processing referrals onto the electronic patient record system
• Acting as the first point of contact for the SPA service
• Answering and managing the main SPA telephone line
• Responding to queries from families, professionals, and partner agencies
• Providing efficient administrative support to ensure the smooth running of the SPA function

This is a job share role for 15 hours per week
, working Thursdays and Fridays only
.

If you are organised, approachable, and motivated to support a service that makes a real difference to children and young peoples mental health, we would welcome your application.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. If you are employed on an acceptable time limited visa, there is no guarantee of sponsorship at point of expiry.

What you'll be doing:

• Providing a high-quality administrative service within the CAMHS Single Point of Access
• Supporting the processing of referrals and enquiries
• Liaising with clinicians, families, and external agencies
• Managing data, appointments, and record-keeping with accuracy and confidentiality
• Contributing to the smooth, effective running of the SPA office

What we're looking for:

• Previous administrative experience (NHS or similar setting beneficial)
• Excellent communication, organisational, and IT skills
• Ability to work efficiently in a fast-paced environment
• A friendly, professional, and proactive approach
• Availability to work Thursdays and Fridays every week (days are not flexible)
• You'll be part of a supportive and committed team that makes a real difference to the lives of children, young people, and their families. This role offers a stable, part-time position within a valued specialist service.

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Undertake administration/secretarial duties that are specific to the role.

• Undertake general office duties, as required, e.g. typing, data inputting, filing, scanning/copying and telefaxing, in line with Trust Policies and Procedures.
• Arrange, confirm appointments and meetings, as required, making appropriate arrangements e.g. hospitality, booking venues, equipment, etc.
• Provide a secretarial service to team/department meetings, including the preparation and distribution of agendas and papers.
• Answer/deal with both face-to-face and telephone enquiries.
• Deal with incoming and outgoing mail.
• Manage and prioritise own workload effectively.
• Resolve conflicting diary appointments and schedules
• Coordination and maintenance of filing systems.
• Arrange, confirm appointments and meetings, making appropriate arrangements e.g. hospitality, booking venues, equipment etc.
• Provide a secretarial service to team/department meetings including the preparation and distribution of…