Foyer Administrator

We are looking to recruit an experienced individual with fantastic administration skills to join our established team. Reporting to our Foyer Manager, our Foyer Administrator provides support in all aspects of the operational and front‑of‑house service delivery to Foyer residents.

To assist the Foyer team in the fulfillment of their job role ensuring the service is run efficiently and effectively. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.

• Front‑desk and Communication Management – Handle reception duties including greeting visitors, managing incoming calls, controlling access, distributing keys and post, maintaining information displays, and supporting communication flow between the Foyer and the wider association.
• Administrative Operations & Record‑Keeping – Carry out daily administrative tasks such as filing, archiving, preparing resident files, photocopying/scanning documents, maintaining accurate financial transaction records, and ensuring compliance with MSV financial procedures.
• Resource & Office Coordination – Manage office supplies (e.g. stationery, electric cards, refreshments), maintain up‑to‑date marketing materials and local service information, and support operational activities such as organising tours and attending external meetings when required.
• Application, Records, and Tenancy Administration – Support the full applicant and resident administration process, including assisting with application forms, maintaining the waiting list, keeping accurate records, setting up new client files, processing HB/Council Tax claims, updating records, and liaising with departments such as Housing Needs and Council Tax.
• Operational Coordination and Compliance – Carry out essential operational admin tasks such as arranging pre‑void inspections, coordinating with the Maintenance Team to ensure timely repairs, supporting H&S inspections, managing income and lettings administration, and maintaining positive relationships with external agencies and stakeholders.

• Experience working in a busy office environment, including regular face‑to‑face interactions with the public and knowledge of housing‑related processes.
• Strong IT capability, with confidence using databases, good overall digital literacy, and fast, accurate keyboard skills.
• Excellent communication skills, both written and verbal, with strong numeracy and the ability to engage effectively with a wide range of people.
• Highly organised and detail‑focused, able to prioritise tasks, maintain accuracy, and work well under pressure while staying professional.
• Positive team player with strong interpersonal skills, self‑motivated, flexible, and able to work independently as well as collaboratively.

We’re committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in a supported housing project for young people and children, an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us.

All decisions regarding convictions will be made on a case‑by‑case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy’s candidate pack.

• 33 days holiday per year plus bank holidays, and a holiday buy scheme.
• Company pension scheme with up to 10% matched contributions.
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay.
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.
• Commitment to Equality and Inclusion with employee network groups…