Ward Clerk

Ward Clerk

The closing date is 24 February 2026

We have an opportunity for the right person to join the Surgical Same Day Emergency Care Unit as a ward clerk on a part‑time basis, with 22.5 hours a week available. The unit receives patients from multiple sources whose care can be managed without an overnight admission to hospital. The unit is currently open between 8 am and 8 pm Monday to Saturday, and will eventually be a 7‑day service.

The post holder would need to provide a courteous, efficient and professional ward clerk service, making a valuable contribution to support patient care from the time of admission, transfer or discharge. The successful candidate would be the first contact point for all visitors so good interpersonal skills are essential.

We are looking for a well‑organised, enthusiastic individual to work within our dynamic team. You will need to be able to work flexibly and apply a methodical approach to a varying workload in what can be a fast‑paced, pressurised environment. You should be self‑motivated, have excellent communication skills and have the ability to work on your own as well as part of a busy team where the work can be deadline driven.

Previous NHS clerical experience is desirable, and administrative and keyboard skills would be an advantage. The successful candidate will need an excellent telephone manner and must be able to deal efficiently with members of the public and all disciplines of hospital staff.

To liaise with patients, relatives and other members of the public, politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy and in line with information governance standards.

To provide clerical and administrative support to the clinical and nursing staff within the surgical services.

To ensure the availability of accurate patient records and documentation as per Trust policies and procedures.

Making appointments on computerised systems in accordance with agreed policies and procedures, filing of notes and inputting data required for audits.

Use of manual and computerised systems including PAS, Bluespier, Sunrise and Patient First.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital‑based services from three sites in Kidderminster, Redditch and Worcester.

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient‑centred care. You could be one of them.

We are committed to recruiting the best people to work with us.

Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do. Our Values are:

• Being open and honest
• Ensuring people feel cared for
• Showing respect to everyone

Timewise Accreditation

We are proud to have achieved Timewise accreditation – this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

• Working Relationships (Internal) – Consultants and junior medical staff, Nurse Practitioners, other hospital staff both within the department and outside, other healthcare professionals, medical secretaries, health records staff, PALS.
• Working Relationships (External) – GP surgeries, other hospitals, patients and relatives/carers.
• Risk Assessment – This post involves handling medical notes and VDU work. Individuals may be exposed to violence and aggression.
• Administrative / Receptionist Service – Provide comprehensive support: book patients in, make appointments on computerised systems in accordance with agreed policies and procedures, file notes and input data required for audits.
• Use of manual and…