Occupational Health Administrator

Occupational Health Administrator

Go back Worcestershire Acute Hospitals NHS Trust

The closing date is 01 June 2026

This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices).

An exciting opportunity has arisen for a committed, enthusiastic and highly motivated administration assistant to join our Occupational Health department. We are looking for a customer focussed, self‑motivated, committed individual who will contribute to the positive, can‑do approach of our team.

You will be working closely with and supporting the Occupational Health team in delivering quality administrative services across the Worcestershire Acute Trust and also to its outside contracts which include Hereford, Warwick and Coventry.

You will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. We require a strong communicator and dedicated team player. Excellent IT and communication skills are essential for this role, along with an exemplary telephone manner.

We can offer you a friendly and supportive work environment where your work is valued. If this sounds like the role for you then apply now or email us to find out more.

The successful applicant will be based in the Working Well Centre full time, covering office hours Monday to Friday, but will be required to travel to Warwick and Coventry.

Provide a comprehensive reception, administration and clerical service for the occupational health and wellbeing team, in the co‑ordination, provision and delivery of an effective, high quality occupational health and wellbeing service to clients and customers of the Working Well Occupational Health service.

Applicants should have excellent communication skills; possess excellent interpersonal and organisational skills, a flexible approach to duties and the ability to use their own initiative. Applicants will need to be able to prioritise their workload, and work under pressure. Their responsibilities will be varied but will include dealing with telephone queries, booking appointments, data processing and reception duties.

• To receive clients and customers into the Working Well centre in a friendly and professional manner.
• Undertake efficient reception duties e.g. answering the phone, receiving people at the door and ensure the smooth running of clinics within the centre, directing individuals to the appropriate clinician and dealing with any queries arising from appointments, including taking payments where required and booking follow up appointments.
• Maintenance of Occupational Health records with particular reference to Occupational Health database Cority.
• To deal efficiently and courteously with clients, relatives and colleagues at all times as per Trust standards.
• Deal with telephone calls and emails courteously and relay messages in an efficient manner.
• Process key information onto the database Cority/files for new employees. Actively update any changes on personnel details e.g. surname, addresses, job titles, manager details.
• Arrange and send out a variety of appointments ensuring the departmental diaries are kept updated e.g. pre employment checks, vaccinations, sickness absence.
• To undertake other relevant clerical duties as required including: photocopying, receiving, sorting and distribution of mail, basic typing, arranging repairs, stock and equipment ordering and stationery orders.
• To be aware of and adhere to strict codes of confidentiality, data protection and information governance.
• Report any incidents of complaints and risks and refer on to management as appropriate.
• Contribute to and participate in any initiatives to improve the quality of the service.
• Contribute to a positive team culture and act in a manner that is in line with Trust values and maintains public reputation.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more…