Receptionist A&E

Receptionist A&E

The closing date is 11 June 2026

*** This vacancy is currently only open to Herefordshire and Worcestershire NHS staff ***

We are a busy Emergency Department. We are looking for pleasant and caring Receptionists to join our efficient and professional team. You will have experience of dealing with the general public, be able to manage difficult situations and have a fundamental understanding of medical terminology and symptoms.

You will have a good general level of education at GCSE level or equivalent. You will be able to keep calm in a sometimes pressured and stressful environment, be a good communicator and have excellent organisational skills.

Emergency Department Receptionists work a flexible 24 hour rota system to include weekends, nights and bank holidays as required. In return for your hard work and dedication, we offer excellent opportunities for career progression and professional development. Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role.

We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting. For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day‑to‑day responsibilities in more detail please read the full job description document attached.

Please refer to the job description attached.

If you have any questions about the position please do not hesitate to contact us.

• You will have a good general level of education at GCSE level or equivalent.
• Basic keyboard skills/qualification.
• Any recognised IT processing/typing qualification.

• Basic inputting/keyboard skills.
• Good telephone manner.
• Basic numeracy.
• Ability to work calmly and prioritise tasks in a busy setting.

• Must be used to working in a busy environment with a variety of different people.
• Previous experience of working as a receptionist or administrator dealing with the general public / service users answering general queries.
• Previous experience in a health care setting.

This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices); please indicate here which NHS organisation in Herefordshire and Worcestershire you currently work for.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Worcestershire Acute Hospitals NHS Trust