Warranty Executive

Description

We are seeking a dedicated and detail-oriented Administrator to join our regional team at Audi Worcester, supporting our Audi, Volkswagen, Skoda & Seat / CUPRA division.

The successful candidate will play a vital role in managing the submission and oversight of all warranty claims, ensuring accuracy and compliance throughout the process.

The hours of work are 40 hours per week, typically Monday to Friday, 8am to 4.30pm. Basic salary is £32,000 plus a turnover based monthly incentive giving an OTE of £33,000.

• Process warranty and retail invoices efficiently and accurately.
• Collaborate closely with the Service team and manage work-in-progress updates.
• Liaise with manufacturers to resolve submission issues and implement necessary corrections.
• Follow established procedures to ensure successful warranty claim submissions.
• Reconcile paid claims and maintain precise, up-to-date warranty records.
• Stay informed on the latest warranty bulletins and communicate updates to Technicians and relevant colleagues.
• Ensure all job cards comply with warranty standards and bulletins, maintaining high standards of accuracy and compliance.
• Maintain adherence to company policies and procedures related to warranty management.

• Previous exposure to a Warranty Administrator role is ideal but not essential, as training will be provided.
• A well-presented individual with the desire, character and attitude to succeed.
• Solid experience with Excel, Word and other Microsoft applications.

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events