Therapies Receptionist & Outpatient Appointment Co-Ordinator

Therapies Receptionist & Outpatient Appointment Co‑Ordinator

The closing date is 03 August 2026

We are looking for an experienced, motivated receptionist and outpatient appointment co‑ordinator to join our Therapy Services Department admin team. This is a fantastic opportunity to join our Physiotherapy and Occupational Therapy Outpatients Team on a 12‑month fixed‑term contract or a secondment, based at Worcestershire Royal Hospital. Successful applicants will work across two of the three Trust sites; working 2 days at WRH and 2 days  role will include reception duties and collaborating with supervisors, managers, the therapy team, multidisciplinary staff, patients, carers, and other agencies.

You will play an important role in leading the reception team and providing effective administrative support ensuring processes meet the needs of service users and the Trust.

We seek someone who is positive, compassionate, approachable, flexible, and able to build strong working relationships for patient care and service improvement. We operate across several electronic systems to ensure accurate record‑keeping, and you must be able to concentrate in a busy working environment. We are a friendly, supportive team and aim to support you in working flexibly within the needs of the service to support the number of hours required.

To act as receptionist and appointments co‑ordinator for the outpatient therapy department, providing supervision of more junior staff e.g. apprentices, band 2s. To efficiently and courteously deal with all patient enquiries, meeting, greeting and directing patients as appropriate. Maintenance of therapist's appointment diaries via PAS booking system, booking appointments and ensuring the efficient day‑to‑day administration of the front desk.

• Post
  
  Title:
  
  Therapies Receptionist & Outpatient Appointment Co‑Ordinator
• Pay Band:
  Band 3
• Hours:
  
  30 hours per week over 4 days
• Contract:
  
  12‑month fixed term or 12‑month secondment
• Location/Department:
  Outpatient Therapy Department, WAHT (2 days KTC and 2 days WRH)
• Accountable to:
  Therapy Manager, Surgery
• Reports to:
  
  Therapies Receptionist & Business Support Lead
• Key Working Relationships – Internal:
  Physiotherapists, Occupational Therapists, Therapy Support Workers, A&C staff and other Health Professionals.
• Key Working Relationships – External:
  Patients, Visitors, General Practitioners and Consultants.
• Risk Assessment:
  This post involves working with display screen equipment for the majority of the post holder’s working hours. The post holder will participate in non‑patient manual handling activities including bending, reaching and stooping. There is regular need for prolonged concentration e.g. booking appointments. There is occasional involvement in distressing and emotional circumstances e.g. dealing with complaints and angry and upset patients by telephone or in person.
  
  Exposed to regular interruptions and unpredictable workload patterns.