Member Support Administrator

Deputy Operations Manager & Operations Manager

Bluline Health Ltd is a dedicated and compassionate healthcare scheme providing specialist support and access to private medical care for the UK’s police family, including serving officers, staff, and their relatives. Our mission is to“protect the protectors”by offering a reliable and affordable healthcare alternative that complements NHS services. As a not-for-profit organisation, we reinvest all our resources to enhance the services we provide to our valued members.

We are continuing to grow and are looking for a caring, organised, and detail-oriented individual to join our team and support our members throughout their journey with Bluline Health.

This is an excellent opportunity for a professional, empathetic, and service-focused individual to develop a career in member support within a purpose-driven organisation. Reporting to the Deputy Operations Manager/Operations Manager, you will play a vital role in delivering a high-quality experience for our members by providing administrative and customer support across our healthcare scheme.

You will receive comprehensive training and ongoing support, working within a collaborative and supportive environment where your contribution directly impacts the well-being of police officers and their families.

• Member support:Act as a first point of contact for members, responding to enquiries via telephone, email, and written correspondence in a professional and compassionate manner.
• Administration:Accurately process member applications, amendments, renewals, and cancellations, ensuring all records are kept up to date and compliant.
• Claims and benefits support:Assist members with general queries relating to benefits, claims processes, and access to services, escalating complex issues where appropriate.
• Data management:Maintain accurate member records using internal systems and CRM software, ensuring confidentiality and data protection standards are upheld at all times.
• Liaison:Work closely with healthcare providers and external partners to support member queries and resolve issues efficiently.
• Quality service delivery:Ensure all interactions reflect Bluline Health’s values and commitment to delivering an excellent member experience.
• General administrative duties:Provide administrative support to the broader team, including document management, reporting, and other ad hoc tasks as required.

• Experience:Previous experience in an administrative, customer service, or member support role is desirable but not essential. A strong service mindset and willingness to learn are key.
• Communication:Excellent verbal and written communication skills, with the ability to explain information clearly and sensitively.
• People skills:A friendly, calm, and professional approach, with a genuine desire to help and support others.
• Organisation:Strong attention to detail and the ability to manage multiple tasks accurately and efficiently.
• IT proficiency:Confidence using standard office software (e.g. Microsoft Office) and the ability to learn new systems and databases.
• Discretion:A high level of integrity and respect for confidentiality when handling sensitive information.

• Benefits:Company pension scheme, private medical insurance, and a friendly, supportive working environment.
• Purpose-driven work:The opportunity to make a meaningful difference to the lives of police officers, staff, and their families.
• Training and development:Full role-specific training and ongoing support to help you succeed.

It is a requirement of the role that applicants must apply for, pass, and maintain Police Vetting to NPPV Level 2 for the duration of their employment. This requires that all applicants must have been resident in the United Kingdom for a minimum of three years prior to application, with a comprehensive address history of at least five years.

Job Type: Permanent Full Time
Hours: 37.5 per week - Monday to Friday
Pay: £26,364.00 per annum ( £13.52 per hour)

• Company pension
• On-site parking
• Private medical insurance
• United Kingdom (required)

Work Location: In Person in Worcester WR3 8SG