Administrator - Customer & Operations

Administrator
- Customer & Operations Workforce Staffing Worcester, Worcestershire, England

Hours: Monday to Friday, 9:00am - 5:00pm
Job Type: Full-time

Are you an organised and customer-focused Administrator looking for your next opportunity?

Our client is a growing business looking for an Administrator to join their busy team. This is a varied role combining administration, customer service and operational support
, making it ideal for someone who enjoys a fast-paced environment and likes having a varied workload.

You’ll play an important role in keeping day-to-day processes running smoothly, ensuring information is accurate, tasks are completed on time and customers receive a professional service.

Your responsibilities will include:

• Monitoring work through to completion and ensuring agreed timescales are met
• Liaising with customers, suppliers and internal teams for regular updates
• Responding to customer queries by phone and email
• Coordinating bookings, collections and deliveries
• Raising quotes and processing customer information
• Ordering and monitoring parts and supplies
• Following up on outstanding orders and resolving issues
• Processing authorised work and returns
• Maintaining accurate records and updating internal systems
• Producing reports and providing general administrative support
• Monitoring outstanding tasks and proactively following up
• Working closely with colleagues across different departments to ensure work progresses efficiently
• Identifying opportunities to improve processes and customer service

We’re looking for a well-organised Administrator who enjoys working in a busy environment and is confident communicating with customers, suppliers and colleagues.

Previous experience within administration, customer service, transport, logistics, operations or a similar environment would be advantageous, although strong transferable administration experience will be considered.

You’ll need:

• Strong administration and organisational skills
• The ability to manage multiple priorities
• A professional and customer-focused approach
• The ability to work effectively under pressure
• A proactive and positive attitude
• The ability to work well as part of a team

• Monday to Friday, 9:00am - 5:00pm
• Free onsite parking
• Company pension
• Varied administration and customer service role
• Opportunity to develop within a growing business
• Supportive and fast-paced working environment