Software Product Manager

As the Optics Product Manager, you will be the day-to-day product owner for the MiTek Optics business management SaaS solution. You will translate customer, stakeholder and business needs into clear, prioritised product work for agile delivery teams, owning backlog health, feature definition, acceptance criteria, release readiness and feature-level quality. You will work closely with development, user-experience, customer-facing and product portfolio teams to ensure MiTek Optics delivers valuable capabilities for regional customers.

• Act as Scrum Product Owner for assigned Optics product areas, linking product decisions to team goals and customer outcomes, and aligning and motivating the scrum team through influence.
• Maintain an ordered, understandable backlog, balancing value, risk, dependency, urgency and capacity so work is ready for delivery teams.
• Write clear user stories, acceptance criteria, feature requirements and supporting notes that reduce ambiguity for Dev and QA.
• Collect and synthesize input from customers, implementation teams, support, regional stakeholders, telemetry and product usage data, and build domain knowledge across EMEA regional deployment contexts.
• Assess whether increments are ready to ship, making necessary trade-offs while considering customer impact, quality, deployment readiness and stakeholder expectations.
• Validate that delivered functionality solves the intended problem and meets agreed acceptance criteria before release to customers.
• Provide concise, timely status updates and decision rationale, ensuring stakeholders understand priorities, trade-offs and delivery implications.
• Partner with Product Portfolio Management on market-facing context, roadmap direction and go-to-market inputs, contributing product and delivery perspective to those decisions.
• Help internal teams understand new functionality, release changes and the business/customer context behind features.
• Identify and communicate product risks, including compliance, security, operational, financial and reputational risks, and track mitigations where appropriate.
• Use approved AI tools responsibly to accelerate product work while maintaining quality and ownership, validating outputs, and following data-handling rules.

• Experience working in a software development environment, ideally in an agile / scrum setting.
• Strong organization and personal accountability, able to shield the delivery team from avoidable churn while keeping stakeholders informed.
• Curiosity and analytical thinking; asking why, challenging assumptions and using evidence to improve decisions.
• Adaptability; able to respond to changing product priorities, customer needs, delivery realities and ways of working.
• Familiarity with software development concepts is beneficial.

• Experience as a Scrum Product Owner, Software Product Manager, Business Analyst or closely related role.
• Experience with Azure Dev Ops or comparable product backlog management tooling.
• Experience working directly with customers or regional implementation teams in business management, construction, manufacturing, ERP, scheduling, logistics or adjacent domains.

• Permanent, full-time role, based at MiTek’s Worcester office
• Collaborative, cross-functional environment.
• Opportunity to shape a strategic SaaS product used by customers across EMEA.

• Generous time off including Paid Time Off, 13 annual holidays, and volunteer time off
• Day One Medical/Rx, Dental and Vision Plans
• Family friendly benefits including Paid Caregiver Leave, Paid Parental Leave and Adoption Reimbursement
• Performance/Incentive bonuses
• Career advancement, training opportunities, Employee Resource…